The Relationship between Customer Satisfaction and Brand Loyalty Abstract This study attempts to examine the impact of customer service (retail service quality and product quality) on brand loyalty. It focuses on the particular aspects of customer service: personal interaction‚ policy‚ reliability‚ and problem solving. Data will be collected through an in-person survey and an on-line survey immediately following the purchase or visit to the store or website. Another survey will be administered
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Survey Questionnaire on job satisfaction Dear respondent‚ This survey questionnaire on job satisfaction is a part of Internship report titled “job satisfaction among public service holders – an analysis of Investment Corporation of Bangladesh view” which will be made as per the requirement to fulfill the course named Internship (BUS 498) under supervision of Ms. Tasnuva Rahman‚ Assistant professor‚ Faculty of Business Administration‚ Eastern University. The survey is conducting by me – Poly Karmakar
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conducted an empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued that behavior plays
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Minimizing Employee Turnover in a Clinical Environment by Creating Job Satisfaction Allison Johnson Cornerstone University Abstract A collection of peer-reviewed articles were used to examine the link between job satisfaction and employee turnover‚ as well as how to effectively use work motivation to decrease employee turnover rates. Though the literature surveys various types of studies in multiple settings‚ overall it indicates that
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Assignment on: Employee Attitudes and Job Satisfaction Done by: T.K. Cédric Wan Wing Kai(081461) Cohort: BSc (Hons) Human Resource Management 09 Part Time Table of Contents Introduction……………………………………………………………………………………………………..3 Employee Attitude……………………………………………………………………………………………4 * Features of Attitudes………………………………………………………………………………………………………….4 Attitudes‚ Opinions and Beliefs……………………………………………………………………….5 Factors in Attitude formation………………………………………………………………………...6 Methods of Attitude
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Conceptual Background This paper will discuss about job satisfaction and its relation with job performance and absenteeism. Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of one’s job. Stephen P. Robbins based in his book (Organizational Behavior‚ 12th edition) described job satisfaction as a positive feeling about one’s job resulting from an evaluation of its characteristics. Job satisfaction is one of dependent variable of organizational behavior
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ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS FEBRUARY 2012 VOL 3‚ NO 10 The Impact of Employee Job Satisfaction on the Organizational Commitment: A Study of Faculty Members of Public Sector Universities of Pakistan *Dr. Syed Munir Ahmed Shah Assistant Professor‚ Department of Business Administration Shah Abdul Latif University Khairpur **Mrs Samina Isran Assistant Professor Department of Economics Shah Abdul Latif University Khairpur ***Mohammad
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manufacturing jobs and re-design them in ways that will make them more intrinsically motivating to employees. The CEO’s goal is to improve employee job satisfaction and performance‚ and reduce absenteeism and turnover. How should Donna proceed? In answering this question‚ draw extensively on Hackman and Oldham’s Job Characteristics Model. Specifically‚ describe to Donna the core job characteristics (CJCs) the model identifies that might need attention. When these characteristics are present in a job‚ tell
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Research Methodology 5 6. Literature Review 6 7. Conclusion 12 8. Reference 13 The Relationship between Organizational Commitment And Job Satisfaction: 1) Abstract: Organizational commitment is one of the widely researched areas among Researchers‚ psychologist and human resource management practitioners. The objectives will be presented the study about to analyze the relationship between overall job satisfaction and organizational commitment. The focus will be the study towards analyzing the general
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Executive Summary: Job Satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of ones job; an affective reaction to one’s job and an attitude towards one’s job. The main objective of this project is to assess the satisfaction level of employees in Bhilai Steel Plant .Job Satisfaction describes how content an individual is with his or her job.it is a relatively recent term since in previous centuries the jobs available to a particular person were often predetermined
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