CRM1 - 18.09.2012 What is Customer Relationship Management? “CRM is the core business strategy that integrates internal processes and functions‚ and external networks‚ to create and deliver value to targeted customers at a profit. It is grounded on high quality customer related data and enabled by information technology.” Type of CRM Strategic ! Dominant characteristic Strategic CRM is a core customer-centric business strategy that aims at winning and keeping profitable customers.
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CRM focuses on automating and improving the institutional processes associated with managing customer relationships in the areas of recruitment‚ marketing‚ communication management‚ service‚ and support. CRM takes a very customer-centric view of the entire customer life cycle‚ which means that a CRM business strategy places the customer at the centre of the organization’s universe. The management of relation with customer (CRM) as a key competitive strategy needs paying attention to the customers
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Planning Function of ManagementThe purpose of this paper is to explain the planning functions of management for the organization known as Boeing. Boeing is an aerospace company; they build passenger airplanes‚ military aircraft‚ satellites‚ and missiles. Boeing ’s planning functions of management is influenced by internal and external factors. These factors such as the economy and competition directly influence the strategic‚ tactical‚ operational‚ and contingency planning. "Boeing is the largest
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issues. The goal of this paper is to demonstrate techniques that mitigate the impact of failures‚ provide highly available services‚ and create an optimal overall user experience. Page Break Introduction General Overview Customer Relationship Management (CRM) refers to a system of business practices implemented across an enterprise to organize the acquisition‚ aggregation‚ and analysis of customer. In other words it is referred to as a system for managing an enterprise’s interactions with
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HRM Function The role of human resource management is to plan‚ develop and administer policies and programmes designed to make expeditious use of an organisation’s human rusources. It is that part of management which is concerned with the people at work and with their relationship within an enterprise. The major functional areas in human resource management are: 1. Planning‚ 2. Staffing‚ 3. Employee development‚ and 4. Employee maintenance. A brief description of usual human resource functions are Human
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ASSIGNMENT Course Code Course Title Assignment Code Coverage : : : : MS - 01 Management Functions and Behavior MS-01/SEM - I /2011 All Blocks 1. How do organizations cope with/postpone prospered obsolescence of managerial personnel. Discuss the role of leadership in the process. Explain with an example from an organization known to you. Please describe the organization briefly. 2. What is the role of Management Information System (MIS) in sustaining efficiency and effectiveness of an organization
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The Organizing Function of Management: Tyco Robert Black MGT 330: Management: Theory‚ Practices‚ and Application June 21‚ 2010 Instructor: Tonya T. Moore University of Phoenix The Organizing Function of Management: Tyco Organizing is the second function of management‚ which follows planning. The organizing function of management can be described as the coordination and assembling of a company’s human‚ financial‚ physical‚ informational‚ and other resources needed to achieve the goals and
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CUSTOMER KNOWLEDGE MANAGEMENT ( Hard Wiring) • • • • • WHAT IS LISTENING TO CUSTOMER? STEPS TO HARD WIRING COMMON MISTAKES IN HARD WIRING. ACTION POINTS FOR HARD WIRING. CUSTOMER INTERACTION MODEL Achieving customer satisfaction would be impossible without a well defined process for focusing the entire organisation on the customer…. Robert Schrandt‚ Toyota 2011 CUSTOMER RELATIONSHIP MANAGEMENT-MOHAN.B.RAO For Restricted Circulation only 1 WHAT SOME DO? • Handful of
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MANAGEMENT OF THE INTERNAL AUDIT FUNCTION INTERNAL AUDITING (According to IIA) -Azleen Ilias- 1 IPPF_AI The learning objectives Understanding the importance of proper positioning of the internal audit function within the organization Identify the benefits of various organization structures Identify the roles of responsibilities of the key positions Understand the policies and procedures of internal auditing 2 IPPF_AI Relevant standards 1000 – Purpose‚ Authority
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“A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT WITH SPECIAL REFERENCE TO SUGUNA AUTOMOBILES‚ COIMBATORE” CHAPTER - 1 INTRODUCTION 1.1 ABOUT THE STUDY An organisation‚ whether a business or an industrial enterprise need customer for its survival and growth. The success and failure of an organization depends on its customers. So it is utmost duty of any organizational member to look after their customer’s needs and wants and make them satisfied with their product or service. It is ideal from any organizations
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