A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT RASTRIYA ISPAT NIGAM LIMITED VISAKHAPATNAM A project Report submitted for the partial fulfillment of the requirements for the award of “Master of business and administration” BY B. Naga Durgarao Reg no. 12H41E0013 ---------------- Under the guidance of Mr. M. Vijay kumar Sr. Manager (Marketing) FACILIATED BY SRI
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UNION-MANAGEMENT RELATIONSHIP-BUILDING The test of a “Good” Relationship is whether we believe it provides us: a) what we want-- solid substantive outcomes‚ b) peace of mind‚ and c) an ability to deal with differences. If these basic needs are being met for one or both parties‚ any effort to improve the relationship will likely be unnecessary or unproductive. The key to a relationship-building effort is a sincere acknowledgement by both parties that their relationship is difficult or unproductive
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The impact of customer relationship management on the financial performance of an organization 1 Chapter 1-Introduction The impact of customer relationship management on the financial performance of an organization 2 1.1 Introduction This chapter provides an overview of the dissertation in brief. Background of the study and rationale of the study are discussed in the first half. Then this chapter goes on to explain six research objectives and two research questions. Finally structure of
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Case Management The function of case management is one that has been built upon and confounded over time which requires clarification as in its present form it does not only relate to social work. Case management has been documented into the early 1900’s with the guiding principles of mental health practice used by social work and psychiatric practitioners who focused on long-term care and management within the community (AmericanNursesCredentialingCenter‚ 2012‚ p. 22). Case management practice
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Running Head: FUNCTIONS OF MANAGEMENT Functions of Management July 13‚ 2009 Abstract Planning‚ organizing‚ leading‚ and controlling are interdependent core elements of successful management. Adequate attention needs to be spent on all four management functions to form a strong foundation for success. Functions of Management Four fundamental principles of management are planning‚ organizing‚ leading‚ and controlling. Established corporations as well as start-up businesses are dependent
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The case management process consists of five parts: assessment‚ treatment planning‚ linking‚ advocacy‚ and monitoring. It is not a linear process and does not follow the order it is written up. There may be some back and forth and returning to certain points. Screening Contact between an addictions counsellor and a client is usually initiated by the client referring him/her self‚ an outside agency refers them‚ family physician or the addictions counsellor initiates contact through outreach or other
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Contents Introduction 2 Content 3 I. Four functions of management in Danone Group 3 1. Definition 3 2. Company profile 5 3. Management in Danone Group 6 II. Internal and external factors affecting four functions of management 7 1. Globalization 7 2. Technology 9 3. Innovation 10 4. Diversity 10 5. Ethics 11 Conclusion 13 References 14 Introduction When we look at a big and profitable company‚ we often wonder what its secret of success is. According
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Crises Management As a Critical Organizational Management Function 1 Crises Management As a Critical Organizational Management Function ABSTRACT Man-made errors and natural disasters have become increasingly prevalent in the second half of the 21st century‚ causing crises disruptive to the community at large and organizational infrastructure. When organizational crises ensue‚ leadership is obligated to respond immediately‚ by implementing emergency relief solutions to demonstrate
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Assignment: A Q1). The principles of scientific management differ from the ordinary principles. Why? Give your comments. Q2) Discuss the new challenges and tasks of management. Explain the contributions of Taylor and Henry Feyol in modern management thoughts. Q3) Define leadership. Explain the features and importance of Mc Gregor’s theory X and Y? Q4) Are strategies and policies as important in a non business enterprise (such as a lobour union‚ State Department
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Table of Contents Introduction Introduction of customer relationship management 2 Importance of customer relationship management 2 Customer needs Definition 3 Types of customer needs 3 Process of identifying the customer needs…………………………………………………………………………................3 Customer expectations and satisfaction………………………………………………………. Customer expectations……………………………………………………………………………………………………………………………….4 Customer satisfaction……………………………………………………………………………………………………………………………4
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