The Commitment-Trust Theory of Relationship Marketing Author(s): Robert M. Morgan and Shelby D. Hunt Source: Journal of Marketing‚ Vol. 58‚ No. 3 (Jul.‚ 1994)‚ pp. 20-38 Published by: American Marketing Association Stable URL: http://www.jstor.org/stable/1252308 . Accessed: 01/10/2013 16:43 Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use‚ available at . http://www.jstor.org/page/info/about/policies/terms.jsp . JSTOR is a not-for-profit service that
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Quality Management Organizations The American automobile industry chose to benchmark from the Japanese industry after they saw that they had gained the competitive advantage with better quality products. They did not understand the quality management concept and was not interested in using statistics for continual improvement. Edward Deming‚ an American citizen‚ was sent to Japan and taught his quality management concept using his 14 points for management approach because he believed that poor quality
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1 Develop a mechanism to measure the overall effectiveness of people management practices of an organization. 2 Measure the effectiveness of your organization HR practices 3 How do you show HR ’s contribution or value made to overall organizational outputs? Introduction “Measurement is the first step that leads to control and eventually to improvement. If you can ’t measure something‚ you can ’t understand it. If you can ’t understand it‚ you can ’t control it. If you can ’t control
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Principles and Practice of Management Section A: Objective Type (30 marks) Part one: Multiple Choices: 1. A plan is a trap laid to capture the ________. Ans.: A) Future 2. It is the function of employing suitable person for the enterprise Ans.: B) Staffing 3. ___________ means “ group of activities & employees into departments” Ans.: D) Departmentation 4. This theory states that authority is the power that is accepted by others Ans.: A) Acceptance theory 5. It means dispersal
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PRINCIPLES AND PRACTICES OF MANAGEMENT Subject Code – B-101 Section A: PART ONE Multiple choice questions with single response: Q1. A | | Q6. C | Q2. B | | Q7. B | Q3. D | | Q8. D | Q4. A | | Q9. A | Q5. A | | Q10. D | PART TWO Short notes type questions: Q1. Differentiate between ‘Administration’ and ‘Management’ The Major differences between the Administration and Management can be summed up as below: * Administration
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entire organization. This is due to the fact that counterproductive work behavior can essentially cost organizations time and money. Productive work can be defined as basically accomplishing the expected tasks in a work environment. On the other hand‚ counterproductive work behavior is exactly the opposite. Counterproductive work behavior is a root issue for mostly all organizations in society. Counterproductive behavior at work is an issue that can cost an organization valuable
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how to use Five major tensions to be balanced: Balancing profit‚ growth‚ and control Balancing short term results against long term capabilities and growth opportunities How to? By serving following objectives: 1. Communicating to the organization the strategic goals of the business and the performance drivers critical to achieving those goals 2. Providing a framework for ensuring that adequate resources are
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Union Management and Organization Labor Relations 405 November 3‚ 2012 Union Management and Organization In the 1950’s the typical employee in America was a white male with no more than a high school degree. One out of three women was part of the civilian labor force and minorities made up only ten percent of the workforce. Most of the employees were blue-collar workers. The typical occupations were manufacturing‚ construction‚ mining‚ and unskilled labor positions. There were only
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Principles and Practices of Management Assignment A Marks 15 Answer all questions. 1. What were the Hawthorne studies? What effect did they have on the Management practices? 2. What steps can an organisation take to increase the motivational force for high levels of performance? 3. Explain briefly various Management Functions. What is the basis for saying that planning is the most crucial management function? Discuss. 4. Explain the MBO Process. 5. Elucidate the relationship between planning
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The purpose of the present study was to examine the relationship between culture and the clinical practice of psychological assessment. Over the past decade‚ psychologists have come under criticism for maintaining a mainstream cultural status quo in clinical practice. In particular‚ indigenous peoples throughout the world have pointed out that clinical psychologists‚ in both research and practice‚ have not successfully been able to understand or deliver culturally appropriate services due to Psychology’s
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