FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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Case 34 Lorex Pharmaceuticals Elaina Wesel MANA 6302 N1 Abstract This report will seek to outline and discuss the challenges faced by Lorex Pharmaceuticals. This report will detail the circumstances that dictated the challenge faced Lorex Pharmaceuticals‚ as well as the key areas they must consider when attempting to resolve this challenge. The report will examine the possible outcomes‚ and make a final recommendation based on the information provided. When developing a brand new product
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Assignment on SERVICE FAILURE AND SERVICE RECOVERY Few months back my experience with ICICI bank helped me identify with these concepts. Service failure can occur on multiple dimensions. A core service failure occurs when a customer is not able to avail the service one has paid for. A service encounter failure occurs when customer interaction with employees of a firm leave the customer feeling negative about the firm. I experienced the first type of service failure. In March 2010‚ while
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Memory is an important cognitive process that guides our behaviours; it is often relied heavily upon to solve small matters in everyday life and huge issues in legal systems. But is this process actually reliable? A study by Bartlett suggests that this may not be so – reconstructive memory‚ the theory that memory is not exact or precise but must be pieced together by our experiences‚ can be distorted by the culture we are brought up in. Additionally‚ Loftus and Palmer have concluded with findings
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Global Pharmaceutical Packaging Market 2014-20180280035Pharmaceutical products are substances formed from a combination of several chemical ingredients. Since packaging of medicines is a complex process because of their molecular and chemical structures‚ they need to be packed in extremely protective and durable materials so that they do not become contaminated. The evolution of new diseases and increased health awareness have brought a transformation in the Pharmaceutical Packaging industry. The
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entered or works under (or‚ where the employment has ceased‚ worked under). The ERA defines ‘contract of employment’ as “a contract of service or apprenticeship‚ whether express or implied‚ and (if expressed) orally or in writing. The variance between the two is Contracts of Service and Contracts for Service. To begin with‚ the difference a Contract of Service is‚ where an employer and an employee have a relationship that is continuous. The employer has a duty of care to its employees‚ for example
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An Assignment on Service Failure and Service Recovery 28th August‚ 2011 A Service is an experience that a consumer derives at the time of its purchase. It is largely tangible and cannot be owned. Moreover‚ it is the outcome of being in contact (whether it is low-contact‚ hybrid or high-contact) with the service provider. Considering this‚ it is but natural that errors and failures occur. What differentiates one service provider and experience from the other is the way the error is corrected
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Service Management Introduction It is considered that the most critical thing for a company is to effectively and efficiently deliver the service to the customers. It does really matter which industry the organization is operating in‚ the features of services have be taken very seriously and in addition to that‚ customers have to be satisfied in order for the organization to grow. It has been argued by numerous scholars that the primary need of the customers in the modern business world is to
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Animal Testing for Pharmaceuticals: Ethical or Unethical? People for the Ethical Treatment of Animals (PETA) is a foundation that has been described as “by far the most successful radical organization in America” (Carlton). The keyword “radical” is a perfect adjective used to describe PETA. According to the co-founder and president‚ Ingrid Newkirk‚ they pursue total animal liberation from serving humans which clearly means no meat and dairy‚ but also means no medical research using animals. PETA
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Early in 1997‚ Genzyme Corporation began negotiations with Geltex Pharmaceuticals in an attempt to launch a joint venture to market Geltex’s first product‚ RenaGel. Geltex was a young biotech research company with only two products in its pipeline‚ and they didn’t have the resources necessary to launch RenaGel on their own. Genzyme‚ on the other hand‚ was a quickly growing company that experienced revenues of $518 million in 1996. They were attracted to the joint venture with Geltex because of the
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