1. OPERATIONS PERFORMANCE OBJECTIVES In accordance with Slack‚ Chambers and Johnston‚ performance objectives is a generic set of performance and indicators that can be used to set the objectives or judge the performance of any type of operation. In this context‚ there are five key most objectives that can or will be used to help improve the operations of a service industry (Dental health care as stated earlier). a) Quality Quality can be defined in so many ways. In simpler terms we will describe
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The Employee Relationship The nature of the company I am choosing is a quick service restaurant. Cognitive ability tests assess abilities involved in thinking such as reasoning‚ memory‚ perception‚ mathematical ability‚ and problem solving. These types of tests estimate applicants’ potential to use mental processes to solve work-related problems. Some of the tests add up the correct answers of all the questions to get an overall score that will represent their general mental ability. Other tests
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industrial relations and be aware of relevant factors which have altered the context of the employment relationship‚ since the traditional ‘master’ and ‘servant’ relationship of the early and mid-nineteenth century. In examining and presenting the evidence which supports the above quoted conclusion‚ it is hoped that this paper will portray a logical and incisive representation of Salamon’s beliefs in this area. The situation surrounding the industrial relations process up until 1971 (and indeed for
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the objectives of business? Every business enterprise has certain objectives which regulate and generate its activities. Objectives are needed in every area where performance and results directly affect survival and prosperity of a business. Various objectives of business may be classified into four broad categories as follows: 1. Economic Objectives: Business is basically an economic activity. Therefore‚ its primary objectives are economic in nature. The main economic objectives of business are
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Objectives of Business means the purpose for which the business is established. It is generally believed that the main objective of business is ta make profit and avoid loss. We do admit that profit is a driving force in undertaking any business activity but it is not the sole objective of any business. In the words of Urwick “earning of profit cannot be objective of a business any more than eating is the objective of living” . A business which is hunting after profits and ignores other objectives
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Performance Objectives 3 Implement and Support Process 5 Evaluating Model 6 Conclusion 7 Reference 8 Introduction “Operation strategy concerns the pattern of strategic decisions and actions which set the role‚ objectives and activities of the operation.” It refers to the process to set mission and goals‚ make specific decisions for achieve specific objectives; and the procedure to design and formulate the strategy of operations. Operation strategy is one part of the organizational business strategy
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Introduction Ethics is‚ first of all‚ a way of thinking; it also is matter of Ethos‚ participation in a community‚ a practice‚ a way of life. Business Ethics is a function of the business ethos. Ethical orientation is not simply a formulation of ideas‚ but a practice undertaken with understanding management. Holmes (2002) considers ethics as the study of morality through different approaches such as moral philosophy or moral legalism. Moral philosophy takes into account the moral wisdom and value
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Chapter 12 Managing the Employment Relationship OBJECTIVES After reading this chapter‚ you should be able to 1. Explain the concept of organizational justice and how it relates to all aspects of relationship building with employees. 2. Understand how actions taken at organizational entry help to build the employment relationship. 3. Know the major laws and legal doctrines governing the employment relationship. 4. Understand the complexities of employee handbooks. Cllrrent issues‚ and ways
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Managing Employee Misbehaviour for Promoting Business Ethics Workplace misbehaviour: Any intentional action by members of organizations that defies and violates Shared organizational norms and expectations‚ and/or Core societal values‚ mores and standards of proper conduct (Vardi and Wiener‚ 1996‚ p.153). Misbehaviour in this sense is also said to be about breaching broader‚ yet far from clearly defined or fully shared societal norms or moral order. In industrial sociology key writers on misbehaviour
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Business objectives are the ends that an organisation sets out to achieve. A business creates plans to enable it to achieve these ends. The objectives‚ and plans that an organisation creates are determined by balancing the requirements of the various stakeholders in the organisation. The stakeholders are those individuals and groups that are affected by and have an interest in how the business is run and what it achieves. Every business has a range of stakeholders‚ including: The objectives that
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