The Ritz Carlton Hotel Company was founded in 1899 by Cesar Ritz. After a successful first hotel opening in Paris‚ he decided to make the attempt to open a second hotel in London this time. Taking the acquired experience‚ Cesar Ritz made the big step to expand to the North American market. Today the Ritz Carlton Company counts 38 hotels and resorts across the globe (Sucher‚ S.J. & McManus‚ 2002). Following a growth strategy of increasing the number of management contracts as quick as possible
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pace life. Therefore‚ they would prefer to have a good trip to release themselves from working and studying. As living in luxury hotels can provide the best facilities to make sure you enjoy it when you are staying in here (Rivera n.d.). In Ritz-Carlton hotel‚ ‘to provide the finest personal service for our guests’ is one of their basics which are intended to meet the four basic needs of customer service (Sucher & Mcmanus‚ 2005). Those above are involved in 2 needs which are to be comfortable
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The Ritz-Carlton Hotel Company operates within the upscale & luxury hotel industry. While it could be argued that Ritz-Carlton operates in the more broad and inclusive lodging industry‚ they offer a highly differentiated product and service and therefore find themselves operating in an exclusive industry alongside very few direct competitors‚ such as Four Seasons Hotels‚ HongKong and Shanghai Hotels‚ and Starwood Hotels & Resorts. Therefore when analyzing this industry I will not be including cheap
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The case “The Ritz- Carlton: Managing the Mystique” deals with the strategic marketing decision of how the hotel chain should continue its operations in order to satisfy its customers more. By overcoming the challenges of being one of the top ranking hotels in the world and hiring the right people to do so‚ the success of your marketing startegy would be inevitable. In this way Ritz- Carlton could potentially increase its sales and and expand in different countries. Therefore‚ this case will deal
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Business Issues The Ritz Carlton is known for one of the best when it comes to serving consumers with quality and luxury services. Now that the image of quality has been envisioned by many consumers‚ and other competitive hotel industries‚ the Ritz Carlton has to retrain all hotel staff to become more productive in all operations such as room services/delivery‚ guest reservations‚ quality message delivery services‚ and room service. Other business issues reflect from efficient and effective reservations
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http://en.wikipedia.org/wiki/McKinsey_7S_Framework The McKinsey 7S Framework is a management model developed by well-known business consultants Waterman and Peters (who also developed the MBWA-- "Management By Walking Around" motif‚ and authored "In Search of Excellence") in the 1980s. This was a strategic vision for groups‚ to include businesses‚ business units‚ and teams. The 7S are structure‚ strategy‚ systems‚ skills‚ style‚ staff and shared values. The model is most often used as a tool to
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since its architecture will determine the path that the company will go through to reach their goals. Many ways to do this kind of analysis exist and are used world widely‚ but the ones that are able to give the best results are‚ in my opinion‚ McKinsey 7s model and Galbraith`s Star model. Both models are useful because they describe very important organisational elements and recognise the interaction between them. Both also require organisations to use a chosen strategy to inform structure decisions
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competitive advantage and successfully compete in the market. What does a well-aligned strategy mean in 7s McKinsey model? In general‚ a sound strategy is the one that’s clearly articulated‚ is long-term‚ helps to achieve competitive advantage and is reinforced by strong vision‚ mission and values. But it’s hard to tell if such strategy is well-aligned with other elements when analyzed alone. So the key in 7s model is not to look at your company to find the great strategy‚ structure‚ systems and etc. but
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Case Study Analysis The Ritz-Carlton * Introduction: * The description of The Ritz-Carlton hotels culture. * Body of the report: * Challenges to follow in order to spread and maintain the new culture and to overcome its issues. * The new culture’s results. * Conclusion: * The importance of the organizational structure and its impact. The Ritz-Carlton is a luxury hotels‚ was established in 1983‚ it is the foremost name in luxury hotels worldwide‚ this success
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environment. Ritz Carlton cares about perfecting their image and reputation‚ and in order for that‚ they must be make sure that they’re managing skills are faultless. Managerial roles include such as‚ planning‚ organizing‚ leading and controlling. “Precise standards and specifications for treating consumers” [1 Studymode.com (2011] showing us that they plan on choosing the best staff in order to provide the best for their valuable consumers. Organization is key to a manager‚ especially at Ritz Carlton‚ where
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