Kaplan‚ R.S. & Kiron‚ D.‚ (2007). Accouting Fraud at WorldCom. Retrieved from http://cb.hbsp.harvard.edu/cb/pl/7723018/7722997/50bd1c0cb65545f9070718101e404bd6 Kotter‚ J.P. (2008) A sense of urgency. Boston‚ Mass.: Harvard Business Press. Robbins‚ S.P. & Coulter‚ M. (2009) Management (10th ed.). Upper Saddle River‚ NJ: Pearson Prentice Hall Sinek‚ S. (2009) Start with why: how great leaders inspire everyone to take action. New York‚ NY: Penguin Group. Tichy‚ N.M. (1997) The Leadership Engine: how
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choice that operates in Indonesia and analyse their management strategies from both a strategic and tactical perspective. INTRODUCTION Planning is about defining goals‚ establishing strategies and developing plans to coordinate activities (Robbins and Coulter‚ 2009). Aaker (2001) said that planning is an essential role in making decision by reduces uncertainty within process‚ setting a standardized way of work which able to minimize waste of time‚ money and product. Moreover‚ it serves as a foundation
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Control Measures for Call Center Organizational performance is the accumulated results of all the organization’s work activities (Robbins & Coulter‚ 2012). The performance measurements necessary to assess a timeshare vacation call center performance status are multifaceted. The intention of performance measures is to gauge the call center’s performance as a whole and can focus on an individual employee’s performance. Timeshare owners want and deserve accurate and timely response. These consumers
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2012] DuBrin‚ A. (2009) Essentials of management‚ Mason: Thomson Business & Economics. Miner‚ B. (2012) Role Motivation Theories‚ London: Rutledge Northouse‚ P. (2012) Leadership: theory and practice‚ Thousand Oaks: Sage Publications Robbins‚ S. De Cenzo‚ D. and Coulter‚ M. (2012) Fundamentals of Management. 8 edition. London: Pearson Education Rubio-Andrada‚ L. and Alonso-Almeida‚ D. (2011) Motivations and impacts in the firm and stakeholders of quality certification: Evidence from small- and medium-sized
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Allison McClintic Marion and Gale Cengage‚ 2006) An example this form of power could be the authority that a manager holds over a subordinate or that a teacher has over a student. Robbins & Coulter define referent power as “power that arises because of a person’s desirable resources or personal traits”. (Robbins & Coulter‚ 2007‚ p. 505) This definition can be explained further with the reasoning that when people are admired or liked by others‚ referent power may result because others feel friendly
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of doing things that influence the way organizational members act‚ and there are seven dimensions – attention to detail‚ outcome orientation‚ people orientation‚ team orientation‚ aggressiveness‚ stability and innovation and risk taking.’ (Robbins‚ and Coulter‚ P80) These cultures accumulate through a long period of time‚ and it bases on the background of the company‚ the values of the founders‚ the action of the top managers and other factors. The difference of each company’s organization culture
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order to stay ahead of the game. According to Robbins‚ Decenzo‚ and Coulter (2011)‚ innovation means the process of taking idea and turning it into a useful product‚ service‚ or method of operation. Thus‚ the innovative organization is characterized by its ability to channel creativity into useful outcomes. Innovation involves taking an inspiration and turning it into a useful product‚ service‚ or way of doing things (Robbins‚ Decenzo‚ and Coulter‚ 2011). Muriiti (2012) stated that the use of
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References: Coulter‚ M.‚ & Robbins‚ S. P. (2012). Management (11th ed.). Upper Saddle River‚ NJ: Prentice Hall. Personality Max. (2007 - 2014). Mypersonality.info. Retrieved from http://www.mypersonality.info/personality-types University of Phoenix. (2014). Self-assessment
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stimulating innovation in the workplace it would be most appropriate to begin with a definition of innovation. Innovation is the process of taking a creative idea and turning it into a useful product‚ service‚ or method of operation. (Robbins‚ Decenzo‚ & Coulter‚ 2011‚ p. 205) Businesses have come to realize the importance of innovation for survival in a world of global competition. (Hage‚ 1999) With that said there are a fair number of external support structures that can be used to encourage
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Importance of Structure and Culture on Organisational Effectiveness Introduction Robbins and Judge define organisational behaviour as ‘a method for understanding individual and group behaviour to facilitate organisational performance and effectiveness’ (Robbins and Judge‚ 2007). Robbins (2003) highlights the importance of managers studying organisational behaviour as this will help them to develop the people skills needed to deal with employers on a day-to-day basis‚ which is the fundamental aspect
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