managing services Case Study : Ritz-Carlton Hotels Lecture : Prof. Dr. Basu Swastha Dharmmesta‚ M.B.A Group 4 Anne Stam [Student Exchange] Febrini Wulandari 08/277511/PEK/12841 Irwan Arfandi Bachtiar 08/277521/PEK/12851 Case Summary Ritz-Carlton Hotels‚ California‚ USA Ritz-Carlton is a brand of luxury hotel and resort with 70 properties that are located in major cities and exclusive resort destinations of 23 countries worldwide. The
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www.palgrave-journals.com/rpm Examining the determinants of room rates for hotels in capital cities: The Oslo experience Christer Thrane Received (in revised form): 7th November‚ 2006 Department of Social Sciences‚ Lillehammer University College‚ 2626 Lillehammer‚ Norway. Tel: þ 47 61 28 82 47; Fax: þ 47 61 28 81 70; E-mail: Christer.Thrane@hil.no Christer Thrane is Professor of Tourism in the Department of Social Sciences at Lillehammer University College‚ Norway. His research interests
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Hotel Grand Borneo‚ Kota Kinabalu Grand Borneo Hotel is located in 1Borneo Hypermall‚ Sabah’s largest shopping mall. The stylish accommodation offers a grand indoor pool‚ 2 dining options and modern rooms with free internet. Hotel Grand Borneo is a 25-minute drive from Kota Kinabalu International Airport. It is 7 km from Kota Kinabalu City Centre. The spacious air-conditioned rooms at Grand Borneo feature elegant design and furnishings. Each well-appointed room is equipped with a minibar‚ tea/coffee
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Housekeeper Training Brochure - Outside pages 3.515 3.515 3.68 3.68 Advanced Hotel Housekeeping Advanced Hotel Housekeeping is intended to augment the skills of individuals who are already working as Housekeeping Supervisors or Coordinators. Class #8 Supervisor & Executive Housekeeper Issues This advanced class focuses on creating strong housekeeping teams through the hiring process to training and integration within the department. Supervisors and managers are taught how to motivate their staff
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Contents Introduction Budgeting The Three Periods Forecasting Suggestions Technological advances in the Hospitality Industry Conclusion References Introduction The Newtown Central Hotel runs a 100 bedroom three star city centre hotel part of a global chain. The present report purpose is to evaluate the implementation of a range of strategies in order to achieve profitable room sales‚ looking at the past 3 period’s figures and using group results from the first assignment (yield management
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Introduction The Baderman Island Resort which is managed by Boardman Management Group consists of three hotels and a convention center‚ four restaurants‚ two gift shops‚ a pro shop and a spa. All systems within this organization need to have the same word processing software incorporated to include the operating system. Each business entity for the Baderman Island Resort was opened at different times and even though they started out with up-to-date computer hardware and software‚ upgrades of
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Paradiso Beach Resort Packages and Rates Entrance Fee P35.00 per head Room Type or Capacity Peak Season or Public Holidays Lean Seasons or Week Days Lean Seasons or Week Ends Standard / 2Pax P 2‚ 200.00 TBA TBA Family / 4Pax P 2‚ 750.00 TBA TBA Cottage / 4Pax P 4‚ 400.00 TBA TBA Cottage Deluxe / 4Pax P 4‚ 950.00 TBA TBA ** Extra Bed: P100.00 ** Excess Person: P350.00 Swimming Pool (per head) Day Swimming Night Swimming Adult (over 12 years old) P 120.00 Children (3-12 years old) P 80.00 Shades
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I recently along with my best friend- checked in for a 2-night stay in the Fota Island Resort. We were on a short relaxing break away from a Sunday to Tuesday. Upon arrival the lobby of the stunning and luxurious hotel‚ we we’re pleasantly welcomed by a very mannerly receptionist at the front desk. It was just after 7:30pm we arrived and en route to our room‚ we both remarked on the lovely fragrance smell that filled the hall. After dropping our luggage at the room. We quickly decided to venture
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MIST 315 Assignment 2 – the Spreadsheet Project Executive Information System Reporting for Decision Support The City of Highlands Ranch‚ Colorado‚ wishes to organize its campaign contributions records in a more strategic format. The city council is considering an executive information system that can show them overall views of the contribution information as well as give them the ability to access more detailed information. You have been hired to make recommendations about what reports should
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excited. We were going to drive there‚ stay at a cheap hotel‚ and have the best time. My dreams were about to come true. Little did I know‚ my stepmother’s plans were about to get better. You see‚ my step mother is a planner. She loves to plan things—especially vacations. One year she and Dad went on a 10 day Walt Disney Cruise in Europe‚ and the following year they went to Cancun‚ Mexico‚ for 7 days at an all-inclusive adult only 4 star hotel. I should have known I was about to be in for a treat
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