Hotel Housekeeping

Housekeeper Training Brochure - Outside pages

3.515

3.515

3.68

3.68

Advanced Hotel
Housekeeping
Advanced Hotel Housekeeping is intended to augment the skills of individuals who are already working as
Housekeeping Supervisors or Coordinators.
Class #8
Supervisor & Executive Housekeeper Issues
This advanced class focuses on creating strong housekeeping teams through the hiring process to training and integration within the department. Supervisors and managers are taught how to motivate their staff towards efficiencies and correct execution of standards. The second half of the class focuses on best practices for room inspections, managing inspection report data as well as effective coordination with the Maintenance Department.
Class #9
Supervisor & Executive Housekeeper Issues continued
This class begins with best practices for scheduling and executing deep cleaning of a room. Following this is a lesson on best practices for conducting linen inventories, leading into broader instruction of par-stocks and their calculation. The class ends with an examination of standards and protocols for gratuities and their communication to housekeeping team members.
Class #10
Executive Housekeepers & Hotel Management Issues
This final advanced class teaches the methodology for calculating the correct number of housekeepers for a hotel.
In addition, students are taught how to develop and maintain budgets for their department. Finally the class addresses effective methods for evaluating the delivery of standards through Guest surveys, employee evaluations and the interpretation of both.

Charles M acPherson
A ssociates

Charles M acPherson
A ssociates

For more information on this or any other of our Training Courses, please visit our website www.charlesmacpherson.com or feel free to call us at:

toron to
507 King Street East, Suite 100
Toronto, ON M5A 1M3 Canada
Tel [phone] Fax [phone]

n e w yor k
134 West 82nd, Suite 3B
New York, NY,10024 USA
Tel [phone] Fax