hospitality management
The Hospitality Management
The hospitality industry supported 7.5 million USA jobs in 2011(“selectusa.commerce.gov”). It includes a broad variety of service industries that incorporate food service, tourism, and hotels (“economywatch.com”). The business depends in large part on the number of people traveling for business or pleasure. Economy has a big impact on travelers’ decisions. When individuals and corporations are doing well financially, they are more likely to take vacations and spend money on travel People also need to have confidence that they will have enjoyable experience when they travel (“mghotelsblog.com”). Sixty five percent of guests rebook the same chain if they had good experience (hotelmarketing.com). To reach a large sector of customer, the business has to offer excellent customer service, maintain the brand standard along with offering reasonable rates and improving the online travel market (mghotelsblog.com).
Exceeding customer’s expectations, creating loyalty to the brand, along with insuring continuous quality customer training are the key factors for enjoyable guest experience. Only the most customer-centric organizations will be able to win the market. Centric strategies is focusing the mind of employees on customer service and being sensitive to the client needs(businessdictionary.com). Offering early check in and late checkout upon availably, free lounge service and secure any bad experience before the guest’s check out (pwc.com). Employees are the concrete assets to the hospitality industry. Specially the customer service agents, they are the most critical asset to the company. It’s important to take care of the employees so they take care of the customer (“Marriott.com”). A business must be loyal to its customers in order to receive loyalty in return (disneyinstitutecollateral.com). Being better than anyone else does not allow for customers to consider alternatives, as they know that they cannot receive what they
The hospitality industry supported 7.5 million USA jobs in 2011(“selectusa.commerce.gov”). It includes a broad variety of service industries that incorporate food service, tourism, and hotels (“economywatch.com”). The business depends in large part on the number of people traveling for business or pleasure. Economy has a big impact on travelers’ decisions. When individuals and corporations are doing well financially, they are more likely to take vacations and spend money on travel People also need to have confidence that they will have enjoyable experience when they travel (“mghotelsblog.com”). Sixty five percent of guests rebook the same chain if they had good experience (hotelmarketing.com). To reach a large sector of customer, the business has to offer excellent customer service, maintain the brand standard along with offering reasonable rates and improving the online travel market (mghotelsblog.com).
Exceeding customer’s expectations, creating loyalty to the brand, along with insuring continuous quality customer training are the key factors for enjoyable guest experience. Only the most customer-centric organizations will be able to win the market. Centric strategies is focusing the mind of employees on customer service and being sensitive to the client needs(businessdictionary.com). Offering early check in and late checkout upon availably, free lounge service and secure any bad experience before the guest’s check out (pwc.com). Employees are the concrete assets to the hospitality industry. Specially the customer service agents, they are the most critical asset to the company. It’s important to take care of the employees so they take care of the customer (“Marriott.com”). A business must be loyal to its customers in order to receive loyalty in return (disneyinstitutecollateral.com). Being better than anyone else does not allow for customers to consider alternatives, as they know that they cannot receive what they