hospitality industry
CONTENTS:
LO1
1.1 Current scale, scope and diversity in hospitality industry (P1)……………………….2
1.2 Structure of different hospitality organizations (P2)……………………………………...6
1.3 Hospitality role and professional bodies (P3)…………………………………………………8
LO2
2.1 Staffing requirements for different hospitality industry (P4) …………..……………10
2.2 Role, responsibilities and qualification required for hospitality staff (P5)……..11
LO3
3.1 Operational, managerial and legislative issue resulted from recent developments affecting the industry (P6) ……………………………………………………….…12
3.2 Current image of hospitality industry (P7)…………………………………………………….14
LO4
4.1 Potential trends and developments in hospitality industry, justified predictions (P8)…………………………………………………………………………………………………15
4.2 Impact analysis for the predicted trends and developments in the industry (P9)…………………………………………………………………………………………………………………….18
Conclusions ……………………………………………………………………………………………………….19
References …………….………………………………………………………………………………………….20
1.1/P1
"Oxford Dictionary defines hospitality as "receiving and hosting customers, visitors and strangers with cordiality and good reputation." Receptors hospitality services perceive this service sector accompanied by food and friendly service good drink and familiar atmosphere. On the other hand, those who provide these services sometimes have the impression that, despite their efforts, customers can sometimes be picky and ungrateful. Regardless of the position they occupy, it is clear that the scope of activities influence people life, growing up over time. International there is a constant development and continuous improvement of hospitality industries.
To welcome those who travel the world, literally and figuratively extend our hospitality and it is taking up with their requirements. For many people, facade, appearance or location determines the first impression that remains and is the most important. The hospitality industry, more than
LO1
1.1 Current scale, scope and diversity in hospitality industry (P1)……………………….2
1.2 Structure of different hospitality organizations (P2)……………………………………...6
1.3 Hospitality role and professional bodies (P3)…………………………………………………8
LO2
2.1 Staffing requirements for different hospitality industry (P4) …………..……………10
2.2 Role, responsibilities and qualification required for hospitality staff (P5)……..11
LO3
3.1 Operational, managerial and legislative issue resulted from recent developments affecting the industry (P6) ……………………………………………………….…12
3.2 Current image of hospitality industry (P7)…………………………………………………….14
LO4
4.1 Potential trends and developments in hospitality industry, justified predictions (P8)…………………………………………………………………………………………………15
4.2 Impact analysis for the predicted trends and developments in the industry (P9)…………………………………………………………………………………………………………………….18
Conclusions ……………………………………………………………………………………………………….19
References …………….………………………………………………………………………………………….20
1.1/P1
"Oxford Dictionary defines hospitality as "receiving and hosting customers, visitors and strangers with cordiality and good reputation." Receptors hospitality services perceive this service sector accompanied by food and friendly service good drink and familiar atmosphere. On the other hand, those who provide these services sometimes have the impression that, despite their efforts, customers can sometimes be picky and ungrateful. Regardless of the position they occupy, it is clear that the scope of activities influence people life, growing up over time. International there is a constant development and continuous improvement of hospitality industries.
To welcome those who travel the world, literally and figuratively extend our hospitality and it is taking up with their requirements. For many people, facade, appearance or location determines the first impression that remains and is the most important. The hospitality industry, more than
References: Marketing Hospitality, third edition, 2002, Cathy H.C. HSU, Tom Powers ISBN +-471-34885-6 Teare R