empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued that behavior plays a crucial role
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CUSTOMER SATISFACTION AMONG USERS OF EXIDE. * A GENERAL STUDY Summer Project Submitted by Niranjan V Paul For the award of the POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT LOYOLA INSTITUTE OF BUSINESS ADMINISTRATION LOYOLA COLLEGE‚ CHENNAI CUSTOMER SATISFACTION AMONG USERS OF EXIDE. * A GENERAL STUDY Summer Project Submitted by Niranjan V Paul For the award of the POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT LOYOLA INSTITUTE OF BUSINESS ADMINISTRATION LOYOLA
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QUESTIONNAIRE Dear Respondent‚ Assalamu Alaikum…. This questionnaire has been designed to conduct a research on ‘Measuring Employee Job Satisfaction” to fulfill the course requirement of MBA Program. A survey is being conducted among employee of ‘EXIM Bank Ltd.’ Agrabad branch‚ Chittagong. Your honest opinions are valuable to this survey and will be kept confidential. Thank you for your time and effort. [Part A: Personal information] Name of the Respondent: ……………………………………………. Address
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Measuring Customer Satisfaction Introduction Determining the do’s and don’ts of customer satisfaction should be regarded as an instrumental business practice. There should be nothing arbitrary about gathering information‚ and simply tracking numbers is a waste of time and effort. If an organization is not using good reliable data‚ then‚ most likely the organization is doomed to fail. According to James Evans and William Lindsay (2011)‚ “Meeting customer expectations (that is‚ providing satisfiers)
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Job Satisfaction in The Work Place In today ’s job market‚ faithfulness to any organization depends on an individual ’s attitude towards his/her company or employer as it pertains to job satisfaction. According to Locke‚ job satisfaction by definition is "[ a] pleasurable or positive emotional state resulting from the appraisal of one ’s job or job experience". Locke then goes on to define the definition by saying job satisfaction stems from " feeling and cognition" (Locke 1976). What we
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The Importance Of Happiness In Life The human essential that is needed is a person to emotionally vent to. For men‚ this is typically the spouse. For those that are single‚ this may be a trusted friend whom one has known for years. Many of the socially anxious do not have any friends‚ let alone one who listens to their problems. Every human needs a release valve‚ a way of blowing off the steam. Otherwise‚ those nasty feelings are kept inside and the person ends up taking out the nasty feelings
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Double Happiness Double Happiness demonstrates how the force of media‚ production‚ and family dehumanize and objectify cultural hybrids. This objectification is defined by the process by which human potential is transferred to a materially existing form‚ setting one away from their unique nature. This is accomplished through the community’s ideal conception which inaugurates a low degree of integration and high degree of isolation in Asian Canadians. In turn‚ this pushes their consciousness towards
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Definition Essay on Happiness Happiness is a simple yet very complex term; if asked to define by individuals‚ many will have completely different definitions while some might be similar. Happiness is a feeling- a state of well-being‚ not an actual physical object. However‚ there are quite a few individuals that believe monetary possessions are what make you happy; therefor‚ the more they have- the happier they are. Since happiness is a state of being- a feeling; it cannot be measured‚ profited
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Patient satisfaction is critically important to the health care industry today due to the competitive nature of the field. Patients have many choices when it comes to seeking medical attention‚ and hospitals are dependent on return business to stay operational. Hospitals have traditionally utilized the semi-private room model in order to increase profitability. A semi-private room is a room shared by two patients. Each patient is given their own bed‚ but they usually share a single bathroom.
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the world. It has attracted them for centuries‚ dating back to the founding of the United States‚ and continues to do so today- immigrants come to experience the “dream”‚ while American residents aim to fulfill it. Its premise of opportunity and happiness was stated originally in the Declaration of Independence‚ and since then‚ the ideal of a full‚ happy‚ and free life has been the backbone of modern society. The “American Dream” is the founding structure of the society of the United States of America
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