Service blueprinting at Grupo Fernando Simao Grupo Fernando Simao noticed that they had some inefficiencies at one of their dealerships. When they took a closer look they found out that only 60% of the jobs were finished on time. In terms of value-creation for the customer it is clear that this has to improve. If they took a look to the value-creation for the company their biggest struggle was that there was only value-creation during 40% of their paid work. To solve these problems GFS decided
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Services represent approximately 80 percent of the U.S. GDP and a growing percentage of the GDPs of countries around the world. Companies‚ governments‚ and universities worldwide have recently awakened to the realization that services dominate global economies and economic growth.1 Yet‚ in practice‚ innovation in services is less disciplined and less creative than in the manufacturing and technology sectors.2 While Business Week’s 2007 top twenty-five most innovative companies list includes
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KFC Company Overview KFC Corporation (KFC‚ founded and also known as Kentucky Fried Chicken) is a chain of fast food restaurants based in Louisville‚ Kentucky in the United States. KFC has been a brand and operating segment‚ termed a concept[2] of Yum! Brands since 1997 when that company was spun off fromPepsiCo as Tricon Global Restaurants Inc. KFC primarily sells chicken pieces‚ wraps‚ salads and sandwiches. While its primary focus is fried chicken‚ KFC also offers a line of grilled and roasted
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The Service Blueprints overview Compiled by Marc Fonteijn - marc@31v.nl - May 2010 http://31v.nl/weblog/2010/05/the-service-blueprints-overview before you continue I don’t take any credit for the blueprints your are about to see. All the rights belong to respectfull owners. Everything you will see in the coming slides is or has been publicly available on the internet. I’ve done my best to included a refrence to the source of the example where I could. source: Brandon Schauer - http://www
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KFC Corporation has its headquarters in Louisville‚ Kentucky. It is the world’s most popular chicken restaurant chain‚ specializing in Original Recipe®‚ Extra Crispy™‚ Twister® and Colonel’s Crispy Strips® chicken with homestyle side offerings. Every day‚ nearly eight million customers are served around the world. KFC’s menu includes Original Recipe® chicken -- made with the same great taste Colonel Harland Sanders created more than a half-century ago. Customers around the globe also enjoy more than
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Service Capacity * Service Capacity is defined as the maximum level of value-added activity‚ which can be consistently achieved over a period of time under normal operating conditions. * The important consideration is that the service provider should be able to sustain provision of service at such a rate comfortably under normal working conditions. * It can be expressed as : 1. Max. number of patient attended by a Doctor / hr. 2. Max. number of calls attended by a Executive
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1.0 Strategic Problems Faced by KFC Threats from rivalry Hartz Chicken will be the problem currently faced by KFC outlet at Sarawak Plaza. The threats is in the form of substitute product which means the product produce by Hartz can satisfy the same consumer needs as another product. In this case‚ it will be the competition to gain or attract the same market segment for their chicken focus dishes or menu. Profit gain by the outlet eventually not enough to cover the daily operating expenses. The
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The Central Issue: Why is KFC not making any changes towards their poultry guidelines even after all the stunts and attacks by PETA? Recommended Course of Action: Create a campaign to teach KFC’s consumers about all the animal cruelty that KFC puts its’ chickens through and start a boycott. Basis of Recommendation: Creating a campaign to teach KFC’s consumers would let them realize exactly what PETA is fighting for and how much cruelty there is on KFC’s part. Knowledge is the main thing that
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A SUMMER TRAINING REPORT ON EMPLOYEE JOB SATISFICATION AT DAINIK BHASKAR AND DAINIK JAGRAN SUBMITTED TO PUNJAB TECHNICAL UNVERSITY JALANDHAR In partial fulfillment of requirement for the award of degree Of MASTER OF BUSINESS ADMINSTRATION (MBA) Supervised by Submitted by Ms GAGANDEEP KAUR BAVNEET SANDHU ASSISTANT PROFESSOR MBA 4RD SEM 1273393 GLOBAL INSTITUE OF MANAGEMENT AND EMERGING TECHNOLOGIES AMRITSAR SESSION
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Friday’s? Is the dramaturgical analogy a good one? The service encounter at TGI Fridays can be seen as a theatrical drama. Décor has become a key element in the TGI Fridays experience transforming an otherwise bland and boring industrial type building into a theatrical stage‚ which shows that the servicescape is standard all around the world. The restaurants of TGI are remarkably similar throughout the world which shows that the blueprint is standard with a large central bar area with dining facilities
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