customer service representative‚ advises the representative of the reason for the call (new problem or Incident ID #)‚ and transfers the caller. Proposed Solution: The role of the assistant who answers the call could easily be replaced by an automated system‚ which would allow the customer to press 1 for a new problem or 2 for a previously reported issue. If the customer pressed 2‚ they would be prompted to enter their Incident ID #. The caller would then be routed to a customer service representative
Premium Customer service
GSM KPI Improvement Process / Guidelines Key Performance Indicators - KPIs SDCCH Blocking SDCCH Drop TCH Drop Rate Handover Success Rate Limited Internal 2 NPI Training - Retainability 2005-09-30 Accessibility Definition Call to an MS MSC/VLR 1 TRC 1 BSC 5 3 2 1. MSC/VLR sends paging command to all BSCs belonging to the location area (LA) where MS is located 2. BSC forwards the paging command to all BTSs in that LA‚ and the BTSs in their turn page the MS on the PCH 3. The
Premium Trigraph
A Hero Within Albert Camus’ The Stranger follows the life of Meursault‚ an Algerian man‚ who is also the protagonist and narrator of the novel. Divided into two parts‚ the narrative offers a comprehensive‚ albeit detached‚ account of Meursault’s life before and after he commits a senseless‚ apparently unprovoked slaying. As Meursault starts off as removed‚ emotionless man without a care for his friends and family aspects of Camus’s philosophy of the “absurd” can be uncovered. On the surface
Premium Existentialism Meaning of life Albert Camus
Our business idea has been to develop a holistic health-service related smartphone application as we have identified the growing market potential of using mobile technology to digitalise healthcare services. The application we have designed‚ eMed‚ will provides two main functions: emergency call and notifications‚ and medication monitoring and reminder. The aim of eMed is to simplify and speed up access to health and emergency services in the event of an emergency‚ and also to facilitate patient
Premium National Health Service Service provider Smartphone
complex conditions of modern business and increase in almost all aspects of services operation have compelled the management of every service industry to place emphasis on the efficient and effective method of presenting its service. The need for marketing in service industry cannot be overemphasized‚ the degree of marketing activities in a company depends on the size of the market. Traditionally‚ executives in service industries have not been market driven. They have lagged behind sellers of products
Premium Personal digital assistant Mobile phone Information security
adequate service The level of service quality a customer is willing to accept. aftermarketing Marketing technique that emphasizes marketing after the initial sale has been made. after-sales surveys A type of satisfaction survey that addresses customer satisfaction while the service encounter is still fresh in the customer’s mind. ambient conditions The distinctive atmosphere of the service setting that
Premium Service system Customer service Marketing
to implement these projects within the frameworks of PPP model. One such corridor is to be built on the NH17 from Kuttipuram to Edapally in the state of Kerala. The Project Highway also leads to Mangalore‚ Goa and Mumbai from Kuttipuram‚ forming an important link connecting northern districts of Kerala which includes Kozhicode‚ Kannur‚ Kasargod and Wayanad. NH-17 links to southern districts of Kerala via. NH-47. The salient proposals for up gradation and improvement of the NH47 are classified into
Premium Net present value Road Weighted average cost of capital
Professional Improvement Paper (Disabilities) Introduction Trying to implement curriculums for students with disabilities can be tough‚ especially since we don’t know not only how the students feel about having students with disabilities in their classrooms‚ but also how the students with disabilities feel. Teachers have their own perspective as to how a classroom is to be administered‚ but that can only go so far. With both of these perspectives‚ there can be certain tips and strategies established
Premium Physical education Education Educational psychology
CONTINUOUS IMPROVEMENT ________________________________________________________________________________ Miriam Marrinan BSBMGT516C Facilitate continuous improvement Contents: 1. Introduction 2. Continuous improvement criteria 3. Recording team performance 4. Communication 5. Area for improvement 6. Conclusion
Premium Team Management Communication
Epidemiology in Healthcare Quality Improvement Quality improvement is a system by which better health outcomes are achieved through analysing and improving service delivery processes. Is the combined and unceasing efforts of everyone—healthcare professionals‚ patients and their families‚ researchers‚ payers‚ planners and educator to make the changes that will lead to better patient outcomes (health)‚ better system performance (care) and better professional development (learning) This definition
Premium Health care Medicine Health