Summer Internship Report On SERVICE PROCESS IMPROVEMENT: IMPROVING THE ORDER TO CASH PROCESS By Anirudh Subramaniam A0101910336 MBA Class of 2012 Under the Supervision of Mr. Shyamsunder Pal Professor Department of Operations & Decision Science In Partial Fulfillment of Award of Master of Business Administration AMITY BUSINESS SCHOOL AMITY UNIVERSITY UTTAR PRADESH SECTOR 125‚ NOIDA - 201303‚ UTTAR PRADESH‚ INDIA 2011 DECLARATION I‚ Anirudh Subramaniam student
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Design and Process Selection - Services Case: Creature Care Animal Clinic 1. Identify the operations management problems that Dr. Barr is having at the clinic. Dr‚ Barr is experiencing several operations problems due to a change in what customers are requesting compared to the services the clinic was designed to offer. The increase in specialized services and the addition of grooming requires a different layout. Not only have the space requirements changed but some non-contact services are being
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1. Gaps in service quality process experienced by Bill Foster a. Not sticking to the promise made by Excelsior hotel‚ a failed check in facility at airport reveals this. This pile up extra stress to the passengers who get rest assured by check in facility at airport which then considered to be foil. b. Time taken by agents to check in customers is more. c. Less number of agents to process the check in formality of hotel. d. Front desk clerk is not dedicated to her duty
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Research Essay: Managing the Selection Process of Cloud Service Providers Prepared by WangHao (156851) KXO223: Assignment 2 23th November 2012 Content 1. Introduction 2. Body 2.1 Introduction of CC 2.2 Private Cloud and Public Cloud 2.3 CC and On-premise software solution 2.4 Basic drivers of CC service 2.5 CC for small and medium sized organizations 2.6 Steps to follow for organization and Reasons 3. Conclusion 4. Reference Introduction This essay is cloud computing(CC)
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Discussion Notes on the Customer Service Process 1. Customer calls in problem by dialing central information phone number. 2. Phone menu system directs customer to choose from the following choices to get to customer service representative: 1. Level 1: Greeting and identify if you have a tone or pulse phone. Choose 1 if you have a tone phone. Stay on the phone if you don’t have a tone phone (put on hold for at least 5 minutes). Time spent listening to greeting and identifying
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Brittany Dunn English 101 (120) M. Leone 8 September 2013 The Process of a Process English is a subject every student is this county is required to take. What comes hand in hand with English? Essays (majority of peoples’ worst nightmare when entering the course) come hand in hand with English. Now depending on the teacher (professor) a “Process Analysis” otherwise known as a “How To” paper is just one of the necessary dissertations for the year. Have you ever wished for someone to just give
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A STUDY ON THE RESOURCE DEPLOYMENT PROCESS OF TATA CONSULTANCY SERVICES SWATI NARAYANAN (DM 15130) SANDRA SAMUEL (DM 15148) PIYUSH ARORA (DM 15135) NISHANTH ASHOK (DM 15133) SHEIKH SHADAB (DM 15150) SHIVAM RASTOGI (DM 15151) HUMAN RESOURCE ASSIGNMENT – GROUP 7 SECTION 1 GREAT LAKES INSTITUTEOF MANAGEMENT – PGDM 2015 TABLE OF CONTENTS S.NO TOPIC PAGE REFERENCE 1 Company Overview 2 2 Organogram 4 3 Organization Culture 5 4 Human Resource
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Canon Business Process Services‚ Inc. I. Company Overview Canon Business Process Services is an international company with a presence in over 100 countries and employing over 10‚000 people. The company provides solution-oriented products and services to customers in the various corporate structures including oil and gas companies‚ manufacturing‚ corporations‚ and multi unit distributers which are predominantly part of energy organizations. The products range from long terms service agreements‚ to
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Environmental and Facilities Service Industry Has a compound annual growth rate of 2.5% (2005 – 2009) Refer to Exhibit 1. Solid Waste Management the largest and most lucrative segment‚ 53.8% of the industry’s total value. Increase in Latent Demands for Waste Collection in both Canada and United States. Exhibit 1: Graph of Compound Annual Growth in Environmental and Facilities Service Industry Company Background Founded: 2008 by Marcus Kingo in Ontario‚ London. Service Provided: Customer Specific
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List of Civil Services Below is the list and descriptions of the list of services available through the civil service exams. All India Services Indian Administrative Service India Foreign Service Indian Police Service Group A Services Indian P & T Accounts & Finance Service Indian Audit and Accounts Service Indian Revenue Service (Customs and Central Excise) Indian Defence Accounts Service Indian Revenue Service (I.T.) Indian Ordnance Factories Service (Assistant Works Manager‚ Administration)
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