HISTORY Las Piñas was one of the earliest fishing settlements on the shores of Manila Bay and was proclaimed a town either in 1762 or 1797. Its exact date of creation cannot be ascertained because historical records vary. Cavada‚ a Spanish historian and Fr. Juan Medina placed it at 1762‚ while Buzeta recorded the date at 1797. Besides being famous for its Bamboo Organ‚ which was built by Fr. Diego Cera and completed in 1824‚ the town of Las Piñas was also a major war theater during the 1896 Philippine
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The Case: Quality at the Ritz-Carlton Hotel Company By: Romulo N. Ulibas‚ Romulo.ulibas@yahoo.com.ph Ritz Carlton. The name alone evokes images of luxury and quality. As the first hotel company to win the Malcolm Baldrige National Quality Award‚ the Ritz treats quality as if it is the heartbeat of the company. This means a daily commitment to meeting customer expectations and making sure that each hotel is free of any deficiency. In the hotel industry‚ quality can be hard to quantify. Guests
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to the LA agar media. In LA agar media‚ the production of light was very deem. It also took much time to solidify and the agar media was too soft and forms hole‚ therefore good streaking couldn’t be done. There might be error in the composition of the LA agar media ingredients. However‚ when SWC agar media used‚ there was good growth of bacteria and bright production of light. When comparing both media‚ the SWC media contains 10ml of Glycerol whereas there was no Glycerol added in the LA media. Glycerol
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Organizational Resources In the case study‚ it illustrates different kind of organizational resource‚ including human resources‚ financial resources‚ physical resources‚ general organizational resources‚ and organizational knowledge and learning. Human Resources Shangri-La invests heavily in training in the past. It puts a lot of resource to modest in their performances and provides the best services to customers with kind attitude. Its training programmers emphasize service attitudes‚ organizational
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The Squire Hotel Group Question one ’ Evaluate the performance measures in place at the Squire Hotel. The Squire’s group hotel is doing well performance wise although it does have a few problems. The rooms division is performing well due to the hotel being constantly kept at a high occupancy level. However‚ the food and beverage section of the hotel group isn’t doing so well. This is clearly indicated by the Restaurant Manager‚ Elizabeth Dicken‚ who says that she is forced by upper management
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La Loraine boutique lately faces some problems when 2 very long service Sales Associates resigned. This causes the staff’s morale to be affected drastically which in turn‚ affecting their sales. A training plan aimed to recommend a customer service award program with the aim of boasting their morale and improving their service and sales has been put in place. Company’s Goal Vision : To be the largest fashion store in Asia Mission : Maintaining consistent deliveries of quality products
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Golden Arch Hotels‚ as they are known (there are two)‚ are a high stakes experiment in brand leverage. After lobbying by Urs Hammer‚ Head of McDonalds in Switzerland‚ McDonalds has made the brave move to exploit their core competence (no‚ not making hamburgers - delivering absolute product consistency) to develop a holistically branded hospitality offer. Sitting incongruously in a lush green field‚ just minutes from Zurich’s busy international airport‚ the prototype Golden Arch Hotel offers business
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Carlo V. Austria I. Overview * The case is about the Accra Beach Hotel on the Caribbean island of Barbados. West Indien Cricket Servies‚ an important international sporting event‚ sent a request to the hotel manager of the Accra Beach Hotel that concerns hosting WICS accomodation for a special rate. This rate involves a discount for 50 of the 141 rooms of the hotel. It is now then the call of the sales manager whether to accept the inquiry or not. But before the manager could decide on the
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La Vista’s marketer should design marketing strategies that match the constant creativity 5 of generation Z. Predictors reckon Gen Z’s growing up in a digital environment will invent new digital advertising techniques. Consider the green issues 1 with their brand. Engaging with their community through commitment and interaction. 10 • Generation Z’s behaviour entail: 1 • Not reading newspapers‚ owning a landline/ watch. • Watching television on own schedule. • Rather trusting peers than experts.
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evident from the organisation’s strategic actions. Sharp’s decision to build on high-end luxury and modern amenities so as to outdo the old grand hotels (p.3‚ para.3) is an example of efforts to pursue new opportunities or defend against threats as well as actions to outcompete rivals‚ which provides basis for differentiation. By focusing on medium-sized hotels of exceptional quality with exceptional service levels (p.3‚ para.3)‚ Four Seasons defines the business scale and differentiates itself from competitors
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