Title of Award Customer Service Level 2 Apprenticeship Learner Name Date of Observation Location Assessor Name Jane 21/08/12 BHive Stylists Ruth Workplace Observation Report Cross Referencing I met with Jane who works as a hair stylist in a small chain of hairdressers. Jane was dressed smartly and professionally in her company uniform with name badge as is required of all employees. Jane greeted her first customer of the day politely. She checked her customer against the appointment diary and
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after replication a velocity vs time graph is created below. The graph showed that‚ though the position raises‚ evens out‚ and then returns to initial position; the velocity spiked positively‚ dropped negatively‚ and then evened out. During activity 3 we discussed the terms average value‚ random errors‚ systematic errors‚ accuracy‚ precision‚ and standard deviation. Using the equations provided in the text‚ we are able to calculate the average value and the standard deviation using the average value
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Explain the actions to take if there are suspicions that an individual is being abused 2.2 | Explain the actions to take if an individual alleges that they are being abused | 2.3 Identify ways to ensure that evidence of abuse is preserved 3 Understand the national and local context of safeguarding and protection from abuse 3.1 Identify national policies and local systems that relate to safeguarding and protection from abuse 3.2 Explain the roles of different agencies in safeguarding
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Unit 8 LOA - Learning Review 1 Businesses organise themselves into different organisational structures which are hierarchical‚ flat‚ matrix‚ functional and divisional. A functional area is a department inside a business Administration– They carry out multiple support activities to help the business operations run smoothly. Customer Service- They help customers who have any questions‚ concern or complaints. Distribution- They make sure that the products are delivered to the right place‚ on time
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visitors safe. I am going to describe some policies and procedure that the setting uses for risk assessments and hygiene procedures. There are 5 steps to risk assessments. These are; 1. Identify the hazards. 2. Decide who might be harmed and how. 3. Evaluate the risks and decide on precaution. 4. Record your findings and implement them. 5. Review your assessment and update if necessary. An example of a policy in my setting is safeguarding. This policy is about keeping the children safe whiles
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are functioning. Psychological age 2 refers to the impact that certain life events have had on one’s intelligence‚ learning ability‚ memory‚ or maturity. An individual’s social age is divided into three categorical influence‚ one being nonnormative 3‚ where events in their life are not a common occurrence and may happen rather unexpectedly. As Woolf’s 5 research suggests‚ history-graded influences 4‚ such as war or an epidemic in the past‚ affect individuals within a culture in identical ways and
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Q1) Summarise the main development of a child from the age range 0-2 years‚ 3-5 years and 5-8 years. There are five main stages of a child’s development in the first five years of their life. Physical When a baby Is born the first physical contact starts when they lie on their back before discovering their hands and toes. At the end of this stage a baby will begin to start lifting his head and will happily start kicking his legs around. As the months go on they will become more nimble and be
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Unit 9 Promote good practice in handling information in health and social care 1. Understand requirements for handling information in health and social care settings 1.1 Identify legislation and codes of practice that relate to handling information in health and social care There are several legislations and codes of practice that relates to handling information. Data protection Act 2008 is a law that protects personal privacy and upholds individuals rights. This Act gives rights
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P1 Tour Operators A tour operator is an international company that provides package holidays‚ which includes flights and accommodation. Tour operators work in partnership with many travel and tourism companies and organisations when developing and selling their holidays. There are ways in which tour operators work with travel agents‚ accommodation providers‚ ancillary service providers‚ surface transport operators‚ tourist attractions‚ airlines and regulatory bodies. ● Links with component industries
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The structure of DNA and the effect of point mutations (25 MARKS) Deoxyribose Nucleic Acid (DNA) is a polynucleotide molecule that encodes the genetic instructions used in the development and functioning of all known living organisms and many viruses. Most DNA molecules are double stranded helices‚ consisting of two polynucleotide strands made up of simpler molecules known as nucleotides. A nucleotide is made up of an organic nitrogenous base‚ a deoxyribose sugar and
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