IT to establish a centralized customer service department to accept customer requests for maintenance during non-prime-time hours‚ for which Otis was earlier using a commercial answering service. Customers assessed the quality of the service offering based on Otis’ responsiveness to their calls‚ which also affected their perception of the Otis brand. The quality of the answering services was inconsistent and also they had no direct stake in responding to the customers’ requests as fast as possible
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Group: Rosibel Boniel Feb. 14‚ 2011 Miriam Claire Obquia Mrs. Clemencia Masiba Comp.2 (review questions) Chapter 7: The Environment of Electronic Commerce: Legal‚Ethical‚ and Tax Issues 1. In about 100 words‚ explain why online businesses might have difficulty limiting the effects of their actions to a relatively small geographic area. The legal concept of jurisdiction on the Internet is still unclear and ill defined. The relationship between geographic boundaries and legal
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Product Offering MKT/571 Product Offering Verizon Communications Incorporated (Verizon) is an international leader in providing broadband and other wire line and wireless communications services to wholesale‚ mass market‚ business‚ and government customers (Verizon‚ 2011). The corporation primarily operates in the United States. To respond to the economic crisis‚ marketing challenges and opportunities
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Values and Social Location: Reflective Essay Najae L. Williams Schoolcraft College Author Note Najae L. Williams‚ Department of Sociology‚ Schoolcraft College Najae Williams is currently a freshman at Schoolcraft College. Correspondence concerning this article should be addressed to Najae Williams‚ Department of Sociology‚ Schoolcraft College‚ 18600 Haggerty Rd. Livonia‚ MI 48152 Contact: najae.williams@apps.schoolcraft.edu Abstract This piece extracts the importance of Sociology and
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marketers to ‘delight’ their customers? Introduction The world we live in today has become highly competitive in terms of delivering value to the customers and is primarily due to the increasing competition in every business sector. Just because we as consumers have a wide variety to choose from‚ the companies have to strive more and more to expand and retain their customer base thus delighting their customer is highly imperative for any organization. What is Customer Delight? In our everyday
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Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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------------------------------------------------- Product management From Wikipedia‚ the free encyclopedia Marketing | Key concepts | Product • Pricing Distribution • Service • Retail Brand management Account-based marketing Marketing ethics Marketing effectiveness Market research Market segmentation Marketing strategy Marketing management Market dominance | Promotional content | Advertising • Branding • Underwriting Direct marketing • Personal Sales Product placement • Publicity Sales promotion • Sex
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Introduction to organizational structure An organization structure refers to an arrangement of people‚ relationship and responsibilities in carrying out company activities to achieve goal. In addition it also can define as how a people in the organization are group together and to whom they report. Formal structure is needed for larger organization that decisions have to be made about the delegation of various tasks. In an organization structure clearly indicate and separate between the work activities
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thinking about the business in terms of customer needs and their satisfaction. Marketing differs from selling because (in the words of Harvard Business School’s retired professor of marketing Theodore C. Levitt) selling concerns itself with the tricks and techniques of getting people to exchange their cash for your product. It is not concerned with the values that the exchange is all about. And it does not‚ as marketing invariable does‚ view the entire business process as consisting of a tightly integrated
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Groupon’s market? What does this company do and how does it make money? Groupon is an online coupon that allows a customer who subscribes from Groupon.com to purchase or buy a definite service from a local business at a flat discount rate from 50 % to 90 %. A new Groupon is to be sent to the online subscribers each day and it has to be purchased before the specified time limit and it should have a minimum number if the buyers are decided before the deal is on and when the minimum number of subscribers
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