following. His ability to use all four aspects of the Situational Leadership Model in his line of work has made him one of the most successful businessmen today. This case analysis will show how Jobs used the Situational Leadership model to make Apple one of the most innovative computer and technology companies today by effectively using the following leadership styles: selling‚ telling‚ participating‚ and delegating. The Situational Leadership Model states that when used‚ “…one should always keep
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Contents Question 1: What are Zappos’ supply chain related core competencies and sources of competitive advantage? How sustainable are they? What role does corporate culture play in these questions? Zappos consider themselves “a service company that happens to sell shoes”. The main core competency of the company is its customer service. Hsieh considered customer service to be one of the most important aspects of the business. If a business has excellent customer service‚ then customers
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Situational Leadership Research on leadership is a subject that has been approached in many different ways. Theories on leadership can be classified according to the type of variable that is emphasized the most. Three types of variables relevant to these theories include (1) characteristics of leaders‚ (2) characteristics of followers‚ and (3) characteristics of the situation (Yuri‚ G.‚ 2010). In the textbook Leadership in Organizations‚ Yuri‚ G. classifies these theories into the following five
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1. Describe the strategic plan of Zappos three C’s. Zappos has three main core strategic plans for making itself successful in business‚ Company Culture‚ Customer Service and Clothing. All these three core objectives of the company make Zappos one the most desirable and copied business structures in the world today. These three C’s have changed the way we view and feel how a company should be administered today’s world. Although Zappos has a unique way of operating itself‚ it has taken some basic
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Case: Zappos.com 1. The competitive advantage of Zappos is great customer service that deeply impresses customers and made them purchase repeatedly. This competitive advantage comes from the unique company culture which was carefully promoted. The culture is comprised of a set of values that encourages employees to be positive‚ happy and creative at work. Through well-integrated recruitment‚ training process and team activities‚ it successfully influences employees’ attitude. It works much better
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perusahaan ini sangat terkenal. Di bulan Januari 2010‚ Zappos berhasil masuk jajaran majalan Fortune untuk “Best Companies to Work for”. Zappos dinyatakan sebagai contoh perusahaan terbaik bagi tempat belajaran tentang corporate culture. Perjalanan awal perusahaan ini tidaklah berlangsung dengan baik‚ bahkan hampir mengalami kebangrutan pada tahun pertama berdiri. Namun masalah tersebut merupakan sumber sukses perusahaan ini. Ketika hampir bangkrut Zappos membuat kebijakan-kebijakan “penyelamatan” yang
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Zappos was founded by Nick Swinmurn in 1999. The initial inspiration came when he couldn’t find a pair of brownAirwalks at his local mall.[6] That same year‚ Swinmurn approached Tony Hsieh and Alfred Lin with the idea of selling shoes online.[8] Hsieh was initially skeptical‚ and almost deleted Swinmurn’s voice mail.[9] After Swinmurn mentioned that "footwear in the US is a 40 billion dollar market and 5% of that is already being sold by paper mail order catalogs‚" Hsieh and Lin decided to invest
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hierarchical when they begin to be geared towards productivity. Many factor affected the organization as like as individual behavior and team members. Besides this technological challenges broad radical changes in the organizational activities. In zappo‚ applied by Holacratic system which is taken both advantage and disadvantage‚ where online retail shoes store may lose sustainability. 1.1Compare and contrast different organizational structure and culture. Organizational efficiency and effectiveness
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Situational Leadership Case Study Paper Student Paper Grand Canyon University: LDR 802 February 11‚ 2015 SITUATIONAL LEADERSHIP CASE STUDY PAPER Many people would assume that all good administrators have some secret weapon that they are born with that makes it possible for them to get even the most difficult teachers to comply with their every goal. While not all administrators will admit as much‚ leadership often takes years of practice‚ strategic planning‚ and the ability to humble oneself
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The Hersey-Blanchard Situational Leadership theory is based on the amount of direction (task behavior) and amount of socio-emotional support (relationship behavior) a leader must provide given the situation and the "level of maturity" of the followers. Task behavior is the extent to which the leader engages in spelling out the duties and responsibilities to an individual or group. This behavior includes telling people what to do‚ how to do it‚ when to do it‚ where to do it‚ and who’s to do it. In
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