company Vietnam Airlines is the national carrier of Vietnam‚ which was established in 1956 under the name Vietnam Civil Aviation. Vietnam Airlines offers excellent service‚ high quality products‚ relaxing atmosphere at competitive price to their customers. They also generate a hospitable‚ effective and dynamic working environment for all their employees to perform the best abilities and skills to the company. Vietnam Airlines mission: Their mission is to be one of the best airlines in the world
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inflight services. This company is none other than Singapore airlines. The company was founded on 1st may 1947 and was known as Malayan Airways Limited which in 1972 split into Singapore airlines and Malaysian airline system. After this Singapore airlines went on to expand with newer aircrafts and airbuses. It went on to become worlds most awarded airline. With flights over 62 destinations in 35 countries over 6 continents. 0The airline is known for its excellent customer service‚ inflight service
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HRIS Implementation The decisions for the GenRays HRIS Implementation were based on the documentation the customer was kind enough to provide. It was important to include the presentation and the approval of the plan as the first couple of tasks since everything else is contingent upon their approval. Since the customers were not certain whether the project should have a home grown software application or if one could be purchased‚ it was necessary to define all of the requirements prior to moving
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CASE PREPARATION : SINGAPORE AIRLINES 1. WHAT IS THE ‘SERVICE CONCEPT’ OF SINGAPORE AIRLINES?Singapore Airlines handles a strategy of Service Excellence which means they have to deliver an outstanding service to their customers all the time and on every aspect of the flying-experience. Furthermore they want to provide this high quality service in a safe‚ reliable and economical way‚ so this excellence also has to be cost-effective. Singapore Airlines understands that to give their customers the
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LALA LAjpatrai College | | |AIRLINE INDUSTRY | |SERVICE SECTOR MANAGEMENT | | | |
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Deregulation of the airlines in 1978 forced the industry to rethink their business strategy in order to be successful during a period of widespread operating losses due to an economic recession‚ striking air traffic controllers and brutal price wars. The poster child for innovation during this period was Astro Airlines founded in 1980 by its charismatic leader‚ Arthur Burton. Enthusiasm‚ excitement and optimism were watch words used to describe the atmosphere at Astro Airlines in the initial years
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BCO3144 - SYSTEMS DESIGN Assignment 2 - Semester 1‚ 2012 Assignment Type; Group Assessment value: 30% Date due: Part A (Presentation) Week 9 Part B (Documentation) Week 12 Assignment Description and Background Task description A medical diagnostic system is a computer system that can make recommendations concerning an illness of a patient. Such a system sometimes matches the performance of a doctor. In this assignment‚ your group is required to design a prototype knowledge-based
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areas: • A critical review of its overall operations strategy. (15%) • A comprehensive evaluation of its service delivery system. (25%) • A detailed analysis of its operations management system. (25%) • Proposed changes to its operations strategy‚ service delivery system and operations management system for operational improvements. (35%) Contents 1. Introduction (business profile‚ vision‚ mission) 2. Corporate strategy 3. Operations strategy 3.1 Cost 3.2 Quality 3.3 Delivery speed 3.4 Delivery
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While the major airlines in the United Stated were making a lost of approximately $8 billion‚ Southwest was the only airline company that was profitable as well as facing a rapid grow-with a 25 percent sales increase in 1992. In 2005‚ Southwest was the sixth largest airline in United Stated. The success of Southwest is mainly linked to its pricing strategy‚ it positioned itself as a low-price‚ short hauls and bare bones operation. There are numerous distinctive characteristics that had lead to
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Time Frame for Implementation Section 3022 of the Affordable Care Act (ACA) includes Section 1899‚ the Social Security Act. In this section‚ an addendum was created that there must be a formation of a Shared Savings Program. The Shared Savings Program is groundwork for the ACO (Department of Health and Human Services‚ 2011). The Shared Savings Program is part of the timeline for implementation of affordable healthcare in America (The United States House of Representatives‚ 2010). The United
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