Introduction to operations management Learning outcomes After reading this chapter you will be able to: ➜ Define what is meant by operations management ➜ Understand the nature of operations within an organization ➜ Explain what an operations manager does and the role he/she plays in an organization ➜ Discuss the similarities and differences between the manufacturing and service sectors of the economy ➜ Explain the similarities and differences between customer processing operations‚ materials processing
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everything counts. With the average cost of a cleft lip operation at only $240‚ even a charitable donation of $20 per month for one year alleviates the burden of a facial deformity for one well-deserving child. Operation Smile is one of the many charitable foundations where you can really see the impact of your donation dollars. Here on our website‚ you can view pictures from our recent missions and read about the latest news and events. Operation Smile relies on charitable donations and medical volunteers
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Introduction to Operations Management Learning Objectives * Define the term operations management * Identify the three major functional areas of organizations and describe how they interrelate * Compare and contrast service and manufacturing operations * Describe the operations function and the nature of the operations manager’s job * Differentiate between design and operation of production systems * Describe the key aspects of operations management
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Introduction In plant training for the professional is now essential to know in details the application mode of modern scientific and management issue aiming to familiar them correctly. This training is the bridge between the theories and principles with their practices‚ in other words between the institution and commercial organization. Sun Pharmaceuticals BD Ltd. is committed to ensure between lives through quality medicine. For this‚ I selected the Sun Pharmaceuticals BD Ltd. to be trained
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access‚ courtesy‚ communication‚ credibility‚ security‚ understanding the customer and tangibles. As Director Operation for Airport‚ the above SERVQUAL is very important to ensure our service quality for Airport is at higher position . Consistently make comparison with previous achievement will help to achieve more and more better marks for survey 2. SERVQUAL MODEL FOR AIRPORT OPERATION 2.1. Reliability How to show that we are reliable to our customer? We have our vision and mission to lead
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QUALITY ON THE FLOORS OF PEPSI Established in the Carolinas in 1898‚ Pepsi-Cola has a long and rich history. The drink is the invention of Caleb Bradham‚ a pharmacist and drugstore owner in New Bern‚ North Carolina. This young pharmacist began experimenting with combinations of spices‚ juices‚ and syrups trying to create a refreshing new drink to serve his customers. He succeeded beyond all expectations because he invented the beverage known around the world as Pepsi-Cola. The business began to
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My Shipboard Training It started June 09‚ 2012‚ together with 9 Filipino crew embarked MV CAPE LIBERTY at Kakogawa‚ Japan. I felt excited although it’s not my first time I’m in a ship‚ but for a almost a year i will stay with 16 Filipinos and 4 other crews that are Koreans. The first day‚ the chief officer called me‚ and i introduced myself‚ and I’m surprised that he knows about the academy. Because he had also a cadet of PMMA‚ 3/O joebert Santos graduated last 2011. My chief officer told me
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Employee Training - Benefits and Steps in Employee Training Training implies enhancing the skills and knowledge of the employees for performing a specific job. Training tries to improve employees’ performance in current job and prepares them for future job. The crucial consequence of training is learning. Training involves changing skills‚ knowledge‚ attitudes‚ or behavior. Objectives of Employee Training 1. To prepare employees to meet the varying and challenging needs of the job and
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inspiration and kind support. We would also thank to Mr. Y B Joshi‚ DM(T&D) and Mr. Kaushik Dutta for their valuable suggestions during the training period. We would also like to thank all officers and staff of the company for their support and cooperation. Finally we would like to express our sincere gratitude to our parents‚ for helping us to undertake this training and constantly encouraging me to interact with the experts and make the best use of the immense opportunities available at the refinery
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Managing IT Operation (Ho Jun Wai TP028378) Introduction Naturally‚ IT systems are supposed to provide their own specific services when they are working. However‚ if the system stopped by any failure‚ it unable to provide its service anymore and sometimes it will often affected the company reputation and customers. For example‚ if the system inside the bank is stopped‚ clients and companies account unable to perform any transaction due to the failure. Thus‚ the IT operation ’s purpose is to prevent
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