Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services
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Quality is a very important factor in restaurants because a visit in a restaurant is usually something people do to enjoy rather something that is of vital importance. Even if the prices for the meals in a restaurant are low and the delivery times short this cannot compensate for poor quality of the food‚ specially also because this is a health aspect. This makes it necessary to implement a quality control system to ensure that the quality of the food is always on a high level. In a restaurant‚
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Opportunity is the key to success First of all I feel very happy that we both sides have grasped the opportunity to realize our same goal. That is to win! That is to succeed! We believe opportunity is the key to success. Let me give a definition to words “opportunity” and “key” here. Opportunity here only refers to one that we disover‚ seize and take advantage of. Key is a way to solve a problem. Every lock has a key. Success is a lock that requires several keys to work together. Only
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What are the Key success factors of Zara? “The ability to respond to customer requirements on a timely basis has always been a fundamental element of the marketing concept.” Martin Christopher et.al. Hence‚ it is important being proactive in a market such as the fast-fashion industry which Zara is operating in‚ time is always a crucial factor. The fast-fashion market‚ amongst other things‚ is characterized by short lifecycles‚ high volatility‚ low predictability‚ and high-impulse purchases. Therefore
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Key Economic Factors of Microsoft Corporation. As a dominator in both the PC operating system and office suite markets‚ Microsoft Corporation expose themselves to the cloud-based computing model presents execution and competitive risks. They are transitioning to a computing environment characterized by cloud-based services used with smart client devices. Their competitors are rapidly developing and deploying cloud-based services for consumers and business customers. The pricing and delivery models
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Customer Service at Datatronics Sandeep Goud Puli IT Policy & Strategy‚ IST-7100 Wilmington University Table of contents 1. Introduction………………………………………………………………………….3 2. Role of customers in business……………………………………………………….3 3. Main concerns………………………………………………………………………..4 4. Opportunity areas for customer satisfaction…………………………………………5 5. Conclusion……………………………………………………………………………7 6. References…………………………………………………………………………….8 CASE
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In managing the business which provides pure services to the customer‚ company need to ensure that the service delivered is meeting with expectation and satisfied the customer. The quality of services is considered to be a critical success factor for the service companies. Service is close conceptual as well as empirical link to customer satisfaction turned it into the core marketing instrument‚ making it the most researched area in services marketing (Fisk et al.‚ 1995; Bolton et al.‚ 2000)
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Motivation: The key to success. Motivation is the desire to do something and achieve the many goals in life‚ no matter how many obstacles you have to go through. To many people‚ it is the essential element that pushes them towards what they want to be. From setting goals‚ to working hard to achieve them‚ and finally accomplishing them. There is several motivation theories like: Incentive theory of motivation‚ which suggests that people are motivated to do things because of external rewards
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Customer Service in Tourism Introduction The tourism industry has for long been known as one of the most profitable industry in the economic world today. The rapid growth of the said industry has increased in demand thus causing high competition in the sector. It is thus vital that quality customer services be implemented to win tourists in this very competitive industry. According to Noe (2010)‚ customer service defines
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development with clients‚ I usually use a mnemonic that I got from one of my mentors: STEEP. (Now don ’t be a little disheartened by the word itself.) Socio-cultural. Take into consideration the social factors that could affect the development of your video games company. There are a number of studies available on the internet where you can probably take a glimpse of the cultural diversity that exists in Asia. There is no "one solid definition" of an Asian‚ I believe. The Philippines‚ for example
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