Job enrichment and job enlargement Job Enrichment should be distinguished from enlargement job enlargement attempts to make a job more varied by removing the dullness associated with performing repetitive operations. In job enrichment‚ the attempt is to build in to jobs a higher sense of challenge and achievement. The accumulation of achievement must lead to a felling of personal growth accompanied by a sense of responsibility. The goal of job enrichment is not merely to make the more varied
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Patient satisfaction is critically important to the health care industry today due to the competitive nature of the field. Patients have many choices when it comes to seeking medical attention‚ and hospitals are dependent on return business to stay operational. Hospitals have traditionally utilized the semi-private room model in order to increase profitability. A semi-private room is a room shared by two patients. Each patient is given their own bed‚ but they usually share a single bathroom.
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financial products and new reward system to their employees and to their customers. The reward system is mainly concern thing within the Corp Bank. Reward system for the Manager mainly based on the Customer satisfaction and leadership qualities. For the staff the reward system is based on customer satisfaction. These categories evaluated within three criteria. Within the Board meeting Bank CEO accept this rewarding system. Within this case study we have to find; 1. Outlining of Merits and Limitation of Crop
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CHAPTER- I CUSTOMER SATISFACTION 1.1 INTRODUCTION: The customer is a person who buys goods or services for some price. The success of an Enterprise heavily depends on customer Satisfaction. It is the period of customer era. Every customer knows his right and responsibilities. The relationship between customer and seller is very essential. There should be regular‚ smooth and friendly relationship between customer and seller. When there is no cordial relationship between customer and seller
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BIG CINEMAS CUSTOMER SATISFACTION SURVEY 2010 MARKET SURVEY ON CONSUMER SATISFACTION SUBMITTED TO: KAM K. NGAITHE SUBMITTED BY: MUNINDRA PANDEY FPG0911/037 INDIAN BUSINESS ACADEMY Page 1 BIG CINEMAS CUSTOMER SATISFACTION SURVEY 2010 ACKNOWLEDGEMENT My sincere thanks to Prof. S.K.Singh for guiding & advising me in the process of making the report. I thank him for the encouragement that he gave me while completing this project. I also wish to thank Mr. Kam Khansiam Ngaithe (Theater
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1. Definition of Job Analysis Job analysis is the systematic method of jobs to identify work activities‚ tasks‚ and responsibilities‚ KSAs‚ working conditions to perform the job. 2. Purpose of job analysis Purposes of job analysis are to identify: • Job description & specification • Recruitment and Selection: • Job evaluation • Job design • Compensation: • Performance Appraisal: • Training: • Compliance with labour law 3. Job analysis process Process of job analysis includes 8 steps
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CUSTOMERS‘ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK 1 CUSTOMERS’ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK By Mahamudur Rahman ID: 0830121 An Internship Report Presented in Partial Fulfillment Of the Requirements for the Degree Bachelor of Business Administration (BBA) INDEPENDENT UNIVERSITY‚ BANGLADESH April‚ 2012 CUSTOMERS‘ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK 2 CUSTOMERS’ SATISFACTION
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JOB DESIGN MEANING Job design follows job analysis i.e. it is the next step after job analysis. It aims at outlining and organising tasks‚ duties and responsibilities into a single unit of work for the achievement of certain objectives. It also outlines the methods and relationships that are essential for the success of a certain job. In simpler terms it refers to the what‚ how much‚ how many and the order of the tasks for a job/s.Job design essentially involves integrating job responsibilities
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Organization Conduct Job Redesign? Organizations today are depending more on their human resources. They will be at risk if failing to have a proper match between work and employee capabilities as well as employee’s expectation. If organizations can provide satisfying work‚ then they are more likely to have happy and highly motivated employees. That is why it is so important to design work so that people’s jobs are as satisfying as possible. However‚ some organizations still view job design and redesign
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Introduction This paper covers the best available practice for Measuring Customer Satisfaction‚ how it relates to my organization’s current practices for measuring satisfaction of customers and provides a detailed analysis of our current trend in meeting or exceeding these best practices. Customer satisfaction measurement allows an organization to understand the issues‚ or key drivers‚ that cause satisfaction or dissatisfaction with a service experience. When an organization is able to understand
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