Active Listening and Strategies of Effective Communication Active listening is an attentive and interactive form of listening. One of the primary objectives of active listening is establishing and achieving empathy among all parties engaged in communication together. The words a person uses during communication are important‚ yet active listening includes listening to a person’s words as well as interpreting and intuiting what a person feels and thinks. Active listening is a highly engaging
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Checkpoint: Evaluating Communication Strategies Resources: pp. 195–210‚ 214–220‚ & 223–226 in Ch. 5 of Human Services in Contemporary America Answer the following questions in 200 to 300 words: • What would you need to learn or know about each of your clients in order to communicate effectively with them? The text explains that culture/religion should be on a human service workers list of things to know. There are many different types of cultures and beliefs that go along with those cultures
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principles of communication in adult social care settings 1.1 The diffrent reasons people communicate are to tell others what there needs are for example there are hungry they need the toilet they would like something they need help to carry out a action and many more. They may like to exress or share ideas about themself or others. To obtaine or recive infomation maby about there children family or friends residence in a care home often worry about there family and when they are going to come
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Workbook one Principles of communication in adult social care settings 1) Sign language Lip reading Makaton Braille Technological aid Human aid – interpreter – translator –signer 2) They are hurt They want food They are tried General interaction They want a drink 3) a) colleagues – the environment will be a pleasant and positive one to work within if colleagues communicate regularly therefore promoting team work. b) the service user- people usually feel satisfied
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emotion through communication like how they are feeling at the time or telling them about a recent life event. People communicate about thoughts and suggestions. Communication can be used to share reassurance and to understand and to be understood. People make‚ build and sustain relationships through communication. People share knowledge and receive knowledge through communication. 2. Explain how communication affects relationships in an adult social care setting (1.1.2) Communication can build
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COMMUNICATION STRATEGY Objective: The main objective here is to pacify the angry customer and regain his/her trust and good will for the company and its products. PAIBOC Analysis: Purpose: Pacify the angry customer and regain his/her trust and good will‚ prevent him/her from further badmouthing the company in public Audience: An angry customer Information: Express concern and regret the inconvenience caused‚ promise further investigation‚ short-term and long-term corrective actions taken
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COMM 107 - Oral Communication: Principles and Practices Fall 2011 Section 0801: MWF‚ 9:00-9:50am‚ PLS 1176 Instructor: Liang Ma Office Location: Skinner Building‚ Room 0109 Office Hours: M/W 10:15AM-11:15AM or by Appointment E-Mail: liangm@umd.edu (ELMS email is preferred) About Your Instructor Liang Ma earned her M.A. Degree in Communication Studies at New Mexico State University (NMSU) in Spring 2011. Liang taught a hybrid course of public speaking and human communication for two years
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Introduction Theory Communication is defined as exchange of ideas‚ emotions‚ messages‚ stories and information through different means including writing‚ speech‚ signals‚ objects or actions.(Clegg et all‚ 2008). Levels of communication Littlejohn (1989) differentiates between four levels of communication: Dyadic Communication: Dyadic communication means two party communications. Dyadic communication can be interpersonal or face to face and can be informal and formal form of communication. Interpersonal
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423-437. Duck‚ S. W. (1994). Meaningful relationship. Thousand Oaks‚ CA: Sage. Duck‚ S. W.‚ Rutt‚ D.J.‚ Hurst‚ M. H.‚ & Strejc‚ H. (1991). Some evident truths about Conversation in everyday relationships: All communications are not created equal Friedley‚ S. (2005). Interpersonal Communication Theory: A Reader. Reno‚ NV: Bent Tree Press. Gilligan‚ C. (1982). In a different voice: Psychological theory and women’s development. Cambridge‚ MA: Harvard University Press. Janeway‚ E Labov‚ W. (1972). Sociolinguistic
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Ionisation Uses of ionising radion Danger of ionising radiation Non ionizing radiation refers to any type of electromagnetic radiation that does not carry enough energy per quantum to ionize atoms or molecules—that is‚ to completely remove an electron from an atom or molecule. Instead of producing charged ions when passing through matter‚ the electromagnetic radiation has sufficient energy only for excitation
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