CAREER STATEMENT RESOURCEFUL LEADER ADEPT AT CREATING INTEGRATED STRATEGIES TO DEVELOP NEW/EXISTING CUSTOMER SALES‚ BRAND/PRODUCT EVOLUTION AND MEDIA ENDORSEMENT. STRONG AND PERSUASIVE INTERPERSONAL SKILLS. PROVEN ACADEMIC RECORD OF DEVELOPING PROCEDURES‚ SERVICE STANDARDS AND OPERATIONAL POLICIES‚ PLANNING & IMPLEMENTING EFFECTIVE CONTROL MEASURES. PROACTIVE AND SMART PLANNER WITH EXPERTISE IN STRATEGIC PLANNING‚ DATA ANALYTICS
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Explain the importance of customer satisfaction in service organisations The aim of this essay is to explain the importance of customer satisfaction in service organisations. Clear meaning of the customer satisfaction has been provided along with the causes and results from the effective implementation. J. Heskett ’s "service-profit chain" model has been used in order to understand the relationships between profitability of a service organisation with customer satisfaction and loyalty and the outcomes
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informal documentation. C. Verbal‚ written‚ and graphic. D. Verbal‚ written‚ and electronic. 2. Which of the following are outputs from the Communications Planning process? A. Project records B. Communications management plan C. Performance reports D. Formal acceptance 3. Herzberg identified factors‚ which‚ if present‚ will lead to increased motivation. A typical factor would be: A. Good supervision B. Job security C. Regular
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Introduction of Subway Subway is an international fast food chain specializing in the production of sandwiches or subs. Subway is also renowned for being the almost only provider of healthy fast food (L.Harris et al.‚ 2010). They opened their first eco restaurant in 2007 in order to integrate more environment friendly operations‚ efficient equipment and launched “Eat Fresh‚ Live Green™” initiative which included healthy meals and stay fit meals for both kids and adults (Subway Sri Lanka‚ 2017.-a).Subway launched
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Manage Quality Customer Service Assessment Event 1 CONTENTS PAGE DESCRIPTION OF THE ORGANISATION ......................................................................... 2 TELSTRA ................................................................................................................. 2 Business Operations ...........................................................................................................................................2 Telstra’s Business Units .....
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1 INTRODUCTION Subway chain is the third largest fast food chain in the world after McDonald‟s and KFC. The first Subway was founded in 1965. The founder of the Subway chain‚ Fred De Luca‚ started running his restaurant business when he was only 17 years old. The first Subway restaurant was opened nine years after its foundation in Connecticut where the headquarter is now situated. (Subway Denmark) Now there are more than 30‚000 Subway restaurants in 88 countries worldwide and it is the world‟s
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Customer Satisfaction Policy Intent Thomas Cook Group is one of the oldest and most respected travel agencies in Britain. We contribute to creating excellent holidays not only through the flights and accommodation we provide‚ but also the service given by our staff at every stage‚ from a customer’s initial enquiry through to their journey home. All customer-facing employees are therefore given training in customer service and creating the best-possible holidays for our guests. -For the purpose
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Measuring Customer Satisfaction at American Express American Express is a world wide travel related service company. American Express works with both consumers and business with their financial planning as well as offers numerous amounts of credit card products and travel assistance. They have many products and services that are used throughout the world by consumers and businesses. As American Express moves towards the future‚ like most credit card companies‚ they want to be competitive and responsive
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Subway’s Domestic and International Marketing Plan Presented by Moses Ballenger The University of Houston – Victoria International Marketing (MKT 6377) 2011 Summer Session Table of Contents 2. - Letter of Recommendation 3. – Executive Summary 4. - Introduction‚ Background‚ Summary and update of the case study 2.1 – Target Market Analysis 2.12 – Primary Target Market 2.13 – Primary Target Market Demographics 2.14 – Secondary Target Markets 2
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BSBCUS403B IMPLEMENT CUSTOMER SERVICE STANDARDS ASSESSMENT 2: REPORT According to the survey recently performed on ABC Bank‚ it has been found that there has been a big decrease in the number of customers over the past six months. This is due to poor customer service. Therefore‚ Peter Sellers‚ as the Manager of the bank‚ needs to confirm the same and make a report about the issue as soon as possible. In order for Peter to be able to identify the customer service satisfaction or problems
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