being taken up at Department of Management Studies‚ Lovely Professional University‚ Phagwara. I was provided opportunity to undergo training at the Jammu and Kashmir bank at its zonal office JAMMU‚ my field of interest was to study the: “CUSTOMER SATISFACTION TOWARDS JAMMU AND KASHMIR BANK IN JAMMU” This project has been of great help in providing me an insight into the real life working of an organization. It gave me a chance to apply‚ all I had learned to practical situations‚ enhancing my
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his excellent guidance. I extend my special thank to my project co-ordination Mr. S.
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Customer Satisfaction IMPROVING QUALITY AND ACCESS TO SERVICES AND SUPPORTS IN VULNERABLE NEIGHBORHOODS Customer Satisfaction Customer Satisfaction IMPROVING QUALITY AND ACCESS TO SERVICES AND SUPPORTS IN VULNERABLE NEIGHBORHOODS February 2007 TABLE OF CONTENTS I. Introduction ................................................................................................................... 7 II. What will a Customer Satisfaction Framework Offer ........................... 9
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Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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’Motorcycles are a hit in rural areas’ Monday‚ April 15‚ 2002 Many continue to be surprised at the ability of India ’s 2-wheeler segment to buck the present recessionary trend in the economy. What‚ they ask themselves‚ accounts for such resilience: competitive pricing? Quality? Technology? Or‚ is it ready availability? Mr. Brijmohan Lall Munjal‚ chairman‚ Hero Group of Companies‚ addresses some of these issues in an interview with Soumya Kanti Mitra. What makes the 2-wheeler segment so impervious
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CUSTOMER SATISFACTION AMONG USERS OF EXIDE. * A GENERAL STUDY Summer Project Submitted by Niranjan V Paul For the award of the POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT LOYOLA INSTITUTE OF BUSINESS ADMINISTRATION LOYOLA COLLEGE‚ CHENNAI CUSTOMER SATISFACTION AMONG USERS OF EXIDE. * A GENERAL STUDY Summer Project Submitted by Niranjan V Paul For the award of the POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT LOYOLA INSTITUTE OF BUSINESS ADMINISTRATION LOYOLA
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the assessment of related literature to show the relevance of the literature to the study. RELATED LITERATURE Customer satisfaction is the most fundamental requirement for being in business. Therefore‚ every organization should plan the right strategies for dealing with customers‚ communicating with them‚ providing pleasant services and retaining them forever with specially chosen customer contact employees‚ all leading to their delight. Since most of the quality problems arise due to misunderstood
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A PROJECT REPORT ON Marketing Strategies of HONDA Products & Services SUBMITTED TO: SUBMITTEDBY: Table of Contents ▪ Executive Summary ▪ Company Profile ▪ Organization’s Philosophy ▪ Objective ▪ Research Methodology ▪ Products & Services ▪ Analysis ▪ Training & Development for better Performance ▪ Limitations ▪ Recommendations ▪ Conclusions ▪ Bibliography ▪ Annexure ACKNOWLEDGEMENT I feel great pleasure to submit this report
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Measuring Customer Satisfaction Introduction Determining the do’s and don’ts of customer satisfaction should be regarded as an instrumental business practice. There should be nothing arbitrary about gathering information‚ and simply tracking numbers is a waste of time and effort. If an organization is not using good reliable data‚ then‚ most likely the organization is doomed to fail. According to James Evans and William Lindsay (2011)‚ “Meeting customer expectations (that is‚ providing satisfiers)
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Managerial Economics Case Study EMP OCT 2008 Term 1 Case Report on Hero Honda Team Members Pavitar Singh - 41 Uttam Kotdiya - 59 Bimal Luthra - 16 Kamlakar - 33 Gaurav Yadav - 27 Janmejay Gupta - 32 Introduction to Hero Honda 3 Hero Honda Mission 4 Hero Honda Mandate 5 Factors influencing growth 5 [ Just-in-Time ] 5 [ Ancillarisation ] 5 [ Dealer Network ] 6 [ Financial Planning ] 6 [ Quality ] 6 [ Diversification ] 6 Models 7 Competitor
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