Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
Premium Customer service Sales Customer
LUCKY BHAVINI B.COM(H)III-E ROLL NO.-247 GROUP NO.-E27 EIC ANALYSIS OF TATA STEEL ECONOMIC ANALYSIS: * The Financial market in the last 12 months has been volatile triggered by the subprime mortgage crisis in the US. This has adversely affected the liquidity and the risk perception of the international capital markets. Inflation has increased around the World boosted by mainly increase in food and energy prices. The real effective exchange rate for the US
Premium Financial ratios Financial ratio
[pic] These four P’s are the parameters that the marketing manager can control‚ subject to the internal and external constraints of the marketing environment. The goal is to make decisions that center the four P’s on the customers in the target market in order to create perceived value and generate a positive response Product Decisions The term "product" refers to tangible‚ physical products as well as services. Here are some examples of the product decisions to be made: • Brand name • Functionality
Premium Marketing Pricing
TTSL Elaborating from here‚ the organization chosen to examine the topic under discussion is Tata Teleservices Ltd. Incorporated in the year 2002‚ since the acquisition of Hughes Tele.Com (India) Ltd and later renamed Tata Teleservices (Maharashtra) Limited by the Tata Group‚ stands tall today and does not need much introduction. It launched mobile operations in January 2005 under the brand name Tata Indicom and today enjoys a pan-India presence with operations in all of India’s 22 telecom Circles
Premium Human resource management Tata Group Management
Case study of ERP Topic:Compare SAP at TATA Steel and SAP at CO-OPERATIVE BULK HANDLING LTD.(CBH) Date: April 6‚ 2013 Section: K1108 Roll no: B34‚ B36‚ B40 Index: 1. Introduction 2. SAP 3. TISCO 4. Implementation of ERP at TATA Steel 4.1 Problems occurred 4.2 Solution and implementation 4.3 Benefits 5. What change has occurred after the SAP implementation at Tata steel? 6. Sap at Co- Operative Bulk Handling ltd (CBH) 6.1 Problems occurred 6.2 Solution
Premium SAP AG Enterprise resource planning
Ratan Tata: The Business Leader Barely a decade and a half ago‚ when Ratan N Tata took over as chairman of Tata Sons‚ the holding company of the Tata Group‚ people in the markets and in management circles dismissed him as a person of no consequence. When he sold off Tata Oil Mills Company in 1993 people said he had no stomach for competition. When he exited ACC‚ India’s leading cement company‚ people said he was frittering away his heritage. When he decided to build India’s first indigenous
Premium Tata Group
is more than just “telling and selling.” Marketing is managing profitable customer relationships. The twofold goal of marketing is to attract new customers by promising superior value and to keep and grow current customers by delivering satisfaction. Hence‚ marketing is defined as the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return. Today‚ marketing must be understood not in the old sense of making
Premium Marketing
Project TATA CORUS MERGER A report submitted to ISB&M‚ Delhi Campus as a part fulfillment of Full time Postgraduate Program in Business Management. Abhishek Kumar ENR NO.: 1101 Batch: 2005-2007 E-mail: abhi.k.chaudhary@gmail.com International School of Business & Media‚ Delhi 7th Floor‚ Aggarwal Millennium Tower Netaji Subhash Place‚ Wazirpur District Centre‚ Pitampura‚ Delhi 110 034 Index |Serial No. |Topic
Premium Steel Corus Group Steelmaking
[pic] Tata Group Sustainability Strategy [pic] Mathew Ashley Bill O’Brien Rachel Reiter Kevin Richards April 12‚ 2010 EXECUTIVE SUMMARY Our consultancy recommends that Tata Group (Tata): • Refine its internal definition of sustainability‚ • Create a separate subsidiary to coordinate‚ manage‚ communicate‚ and expand sustainability efforts across every business unit‚ and • Establish a market-specific global strategy tailored to the unique challenges and opportunities
Premium Sustainability Tata Group
Customer Satisfaction Satisfaction is a person’s feeling of pleasure or disappointment resulting from comparing a product’s perceived performance in relation to his/her expectations. Short of expectation = Unsatisfied customer Matches expectation = Highly satisfied customer A short of expectation means an unsatisfied customer while a matched expectation means a highly satisfied customer. Customer satisfaction is the relationship of perceived performance to expectation. It is a form of expectation
Premium Marketing Costs