from comparing through perceived performance in relation to his her exception”. Since customer satisfaction is an important goal of any marketing program it is necessary to establish factors which help satisfy the customers. * Quality * Fair price * Economic & Efficient * Efficient delivery * Serious consideration After sales service Meaning of customer Satisfaction Customer “He is not dependent o n us‚ we are depended on him. He is not an interruption of it
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Sino College Customer Relations Management Strategies Victor Chak Billy Keung Jonathan Cheung Customer Relationship Management (BMC 333) Kenneth Ng 22/11/2013 Table of Contents Introduction 1 Contents 2 1.Organization background 1.1 Weakness in CRM strategies 2.1 2.New mission statement 2.1 Slogon & core value 2.2 Target market selection 2.2 3.New Loyalty program 2.4 4.General Customer relations strategies 2.5 Conclusion Reference Introduction
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main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient) and MV/BV (Market Value to Book Value) ratio. The study includes an estimate of the value of synthetic indicator which is Euclidean distance from Positive Development Pattern (PDP) of the group of 20 banks (10 domestic and 10 European) in 2006-2009 period. As a result‚ author
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GRAPHENE: Nano Material with Macro Potential Abstract With the advent of technological advances in searching new and efficient sources of energy‚ Graphene has been touted to be the next big thing in the areas of energy storage and conversion. Being 200 times more stronger than steel and having current density million times greater than copper (at room temperature)‚ or its intrinsic mobility is a hundred times greater than that of Silicon‚ or its specific area being 2630 (m2/g)
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Analysis of Tata Steel Tata Steel‚ established in 1907‚ is one of the world’s most geographically diversified steel producers‚ with operations in 26 countries and commercial offices in over 35 countries. Tata Steel‚ part of the Tata group‚ based in Mumbai‚ has exploits in various categories including tea‚ automobiles‚ communications‚ power and salt. It is estimated that the Tata Steel group produces 31million tonnes of Steel per year. Tata steel is the second largest steel producer in Europe
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2. Some of the growth of knowledge management systems in TCS and how the sytems helped its business are listed as below: KBASES AND GROUPWARE It is a knowledge repository in the corporate and branch servers accessible to all employees through the intranet. It contained wide range of information regarding processes‚ line of technology and the line of business. The groupware was a body which automated various in house systems such as training and many other functions. CLOSELY KNITS COMMUNITIES
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found. Figure 1 ACSI MODEL 5 Figure 2 - Kano Model 9 Chosen Topic The broad topic covered in this literature review is the area of Customer Satisfaction. The authors job is as a Customer Care Manager for Senator Windows for the past 15 years. The area of interest is therefore centred on the elements required to achieve the required level of customer satisfaction and also the methods that can be used to effectively measure it. Scope It would be desirable to limit the scope of the research
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Case Analysis – Ratan Tata: Leading the Tata Group into the 21st Century Due: April 16th‚ 2011 In this essay I will discuss Tata’s Motor’s Company and Ratan Tata’s leadership approach on leading the Tata group in the 21st century. Ratan Tata faced benefits as well as challenges to streamlining the business and dealing with the companies he had acquired for more than 50 years. There were more trials during his management span however; he was a leader that served as inspiration and a role model
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A Training Report Submitted to Rajasthan Technical University‚ Kota In partial fulfillment of the requirement for the degree of BACHELOR OF AUTOMOBILE ENGINEERING Submitted by: JINJUWADIA PURVESH R. Guided by: Training in charge: Mr.Taran singh Matharoo Mr. Pankaj Bharuka‚ Head of Department‚ (Production) AMW
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California Proposition 215 For many years in the past‚ marijuana has been made to look like a dangerous drug‚ linked to crime and addiction. In the early 1920s and ‘30s most people still did not know what marijuana was or had even heard of it yet. Those who had heard of it were largely uninformed. The drug rarely appeared in the media‚ but when it did it was linked to crime and even thought to be murder-inducing. A 1929 article in the Denver Post reported a Mexican-American man who murdered his
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