Delivering Learning and Development Activities: Customer Service Presentation Review 3.1 Feedback When planning and presenting my training session a factor that influenced it was my own knowledge of customer service training. Like others I taught‚ I had already gone through the process at work. I learnt the basic principles and adapted this in the workplace to provide excellent customer service. According to Don Kirkpatrick (2006) "Trainers must begin with desired results and then determine
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Advertising Plan Advertising refers to the paid form of non-personal presentation of ideas‚ goods‚ or services by the identified sponsor. It includes use of media like print media and electronic media‚ magazines‚ direct mail‚ etc. The objective behind the use of advertisement is to create awareness among the customers about the services‚ to create new customers‚ develop new market‚ and improve competitive strength [ (Armstrong & Kotler‚ 2009) ]. Advertising plays an important role in creating
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project learning phases‚ there is the planning stage. Teachers prepare a blank project web. The web will be filled and extended according to children’s interest and need. Teachers record the development of the project. And at the end of the project‚ a whole picture of the project can be seen on the web. Then‚ it comes to phase one of the project. This is the beginning of the project. Teachers discuss with the children to decide the theme of the project. Teachers and children work together to plan the
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This clearly teaches Christians that God created everything in the world and bought it all into existence. The main creation story at the very beginning of the bible is Genesis 1 – 3. This passage clearly goes over what God created and then goes into the creation of humans and explains there special responsibilities. Genesis 1 grasps the concept of creatio ex nihlo by saying ‘now the earth was formless and empty’ showing that God is omnipotent and has the power to create from nothing. It also uses
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TDA 2.9 Support children and young people’s positive behaviour UNIT REF: T/601/7407 It is so important to apply the boundaries and rules for children and young people’s behaviour because it brings consistently to the class/school. There are a number of children in year 2 with behaviour issues and each child is treated differently‚ three children have charts on there desks with smiley faces to stick to it this if they show positive behaviour within the class room and out in the playground at lunch
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3 Day Exercise Activity Analysis Yakini Wisdom Axia College SCI/241 August‚ 15‚ 2013 Ose Martinez The habits that I have developed through the months in reference to exercising are phenomenal I run 4 days out the week and lift the other days. The times that I do miss my run is‚ because of the kids or it’s raining. I substitute the non-run days with cardio. The way my body has adapted to the change is unreal. I am also‚ training to be a personal trainer‚ so the impact of that conditioning is awesome
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children should always have your full attention when listening to them; this can be achieved through body language‚ facial expression‚ speech and gesture. Listening to children is key to establishing a positive relationship; it is essential that teachers listen to children and then respond appropriately‚ these skills can be modelled to children through speaking and listening. A good starting point would be to talk to the child about what they enjoy‚ hobbies‚ schooling‚ family and friends etc. Show
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KA YEUNG LAU GROUP 1 Introduction Marks and Spencer（also know as M&S）is the UK’s largest transnational retail group. It is also one of the British representative enterprise‚ it has highest profitability in UK. Marks and Spencer also ranks first in the number of export goods retailers in UK. Their products include: food‚ clothes‚ furniture‚ electrical and appliances. Marks and Spencer opened 600 stores in the British‚ and across the UK each city and area‚ the 40 countries in the world were opened
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1. Know the policies and procedures of the setting for promoting children and young people`s positive behaviour 1.1 Describe the policies and procedures of the setting relevant to promoting children and young people`s positive behaviour The school has different way`s of promoting good behaviour and different way`s to encourage it. In the class are different posters on the walls‚ to show the children how to sit smartly and it show`s how a tidy area looks like‚ so the children know that they have
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Name Kentarius Dower Date 6/18/12 The Crucible‚ Act I‚ by Arthur Miller Literary Analysis: Drama: Dialogue and Stage Directions Arthur Miller’s stage directions in The Crucible are extensive‚ detailed‚ and full of historical information. They provide the setting‚ background on the situation‚ and information about characters’ backgrounds‚ motives‚ and personalities. A reader of the play benefits from Miller’s background information by gaining an understanding of the
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