Call Center Technology in the Philippines New graduates like to call it a stepping stone to a better career while others see it as a glorified phone operator job. No matter what people think about the call center industry‚ there is no doubt that it has been a sector that has helped boost the local economy and has put our country back on the global trading map. Contact centers in the Philippines offer 24/7 multilingual and multimedia supported premium services for marketing‚ sales‚ customer care
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INTERNAL CONTROL AND FRAUD DETECTION IN THE BANKING INDUSTRY (A CASE STUDY OF GUARANTEE TRUST BANK PLC) BY OGUNDELE GBONJUBOLA 06271184 BEING A RESEARCH PROJECT SUBMITTED TO THE DEPARTMENT OF ACCOUNTING‚ FACULTY OF MANAGEMENT SCIENCES‚ UNIVERSITY OF ABUJA‚ ABUJA‚ NIGERIA IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF BACHELOR OF SCIENCE (B.SC) HONOURS DEGREE IN ACCOUNTING JANUARY‚ 2011 DECLARATION Apart from references of other people’s
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Study CHAPTER TWO: LITERATURE REVIEW 1. Introduction 2. Types of Bank Frauds 3. Causes of Fraud 4. Effects of Fraud on Banks 5. Internal Audit function 6. Fraud and Internal Audit 7. Fraud Prevention 1. General Measures 2. Specific Preventive Measures 8. Elements of Fraud Auditing 9. Measures of Controlling Fraud in Banks 10. Statement of Internal Audit Standard No. 3 2.10.1 Deterrence of Fraud CHAPTER THREE: Research Methodology 1. Area of Study 2. Research Design
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What is Welfare Fraud and who’s paying the price? What is Welfare Fraud and who’s paying the price? Welfare fraud is misuse of various welfare programs; the people who suffer the most from this are the ones who should get benefits but can’t because there is no more funds available and the taxpayers who pay for it. Basically fraudsters withhold certain information or provide inaccurate or false information to receive benefits. The three most common types of welfare fraud are purposely providing
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Consultants Examples of Mortgage and Real Estate Fraud Investigations - Fiscal Year 2014 The following examples of mortgage and real estate fraud investigations are written from public record documents on file in the courts within the judicial district where the cases were prosecuted. Wisconsin Man Sentenced in Mortgage Fraud Scheme On June 25‚ 2014‚ in Milwaukee‚ Wisconsin‚ Billy Cannon‚ Sr. was sentenced to 48 months in prison for wire fraud and money laundering. His incarceration will be
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“Why did so many UK companies transfer their call-centres to India? Assess the problems they encountered.” Abstract Over the past decade‚ it has seemed like a wise strategic decision for many multi-national corporations (MNCs) to relocate their customer service centres or “call centres” to LEDCs such as India‚ with the view of cheaper labour and relaxed employment laws potentially being some of the incentives for such a decision. This essay will explore these reasons in great detail and also
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& Kinnie 2004). It includes a range of services‚ from back office operations such as airlines ticket and insurance claims processing and medical transcription services‚ to call centers that provide 24/7 customer support‚ back office services‚ telemarketing‚ for banks‚ credit card companies‚ computer companies and the like (Upadhya 2006). The biggest trend in this industry in recent
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METHODS IN BUSSINES RESEARCH MAY 19 2012 SUBMITTED TO: SIR RAJA RUB NAWAZ SUBMITTED BY: FARHAN ALEE KHAN (+923333314246) ACKNOWLEDGEMENT With the name of ALLAH who is most loving and merciful Praise to Allah‚ Lord of the creation‚ the Compassionate‚ the Merciful‚ the King of the Judgment day! You alone. We pray‚ and to you alone. We pray for help‚ guide us to straight path‚ the path of those whom you have favoured‚ not neither of those
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ase Atlanta Home Loan Case Atlanta Home loan A. Control and Effects Controls implemented by AI before he went back to school Result controls: * Telemarketers – their salaries consist of hourly wage and performance bonus based on leads produced. The performance salary has a motivational effect on amount of leads. * Loan officer – Company paid the loan officers 40% of total loan revenue on they originated and 60% on loans Loan officer originated. The explicit allocation encourages
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concentrates on identification methods and business preventive measures. Why do people fail to notice that credit fraud is a growing problem and what could continue if business and consumers stop believing the seriousness of credit card fraud? The Business community needs increased research and preventive controls that prevent credit and identity fraud. Unless changes are instituted fraud will continue to be a persistent problem. More than half of all adults have experienced some type of cybercrime
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