Sundström Västerås‚ 2010-06-04 Customer Relationship in Tourism Industry --- A case study of Swedish travel agency Group 2546: Yanfei Yan Jie Yang Abstract Title: Customer Relationship in Tourism Industry – A case study on a Swedish Seminar date: 4th of June‚ 2010 Level: Bachelor thesis in Business Administration‚ Basic level 300‚ 15 ECTS Authors: Yanfei Yan‚ Jie Yang Supervisor: Angelina Sundtröm marketing mix‚ service quality‚ customer satisfaction‚ customer retention. travel agency‚ Resia
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Managing Customer Relationships QUESTIONS 6-1 Nonfinancial measures such as customer satisfaction and customer loyalty are important in managing relationships with customers‚ but an excessive focus on improving customer performance with only these metrics can lead to deteriorating financial performance. To balance the pressure to meet and exceed customer expectations‚ companies should also be measuring the cost to serve each customer and the profits earned‚ customer by customer. 6-2 Examples
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process within a medical office. The registration information is used to schedule appointments‚ having the patient’s medical record on file and have insurance claims on file. The first step of the registration process is the patient’s personal information such as date of birth‚ first and last name‚ social security number‚ address and phone number. It is important that the patient completes a legal name for the medical records‚ no nicknames should be used on the medical record. Most offices require some
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scientific management? How might today’s organization use it?Kristine Martin MGT 105.94; Principles of Management Unit 1 Homework Assignment Management leading & collaborating in a competitive world (Bateman & Snell) Text p. 43 Discussion Questions 2‚ 4‚ and 6 2) What is scientific management? How might today’s organization use it? According to (Bateman & Snell) scientific management approach advocated the application of scientific methods to analyze work and to determine how to complete
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9-308-049 OCTOBER 11‚ 2007 F. WARREN MCFARLAN MARK KEIL JOHN HUPP The AtekPC Project Management Office A rain had started in the early evening of March 3‚ 2007‚ and the streets of Metropolis were cold and grey where the AtekPC headquarters were located. As John Strider‚ CIO for AtekPC‚ packed up his briefcase at the end of the day‚ his thoughts returned to the new Project Management Office (PMO) that he had approved several months ago. During his tenure of over twenty years at AtekPC‚ Strider had
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(Back office operations) The operations that are dealt with in the back office of travel agents include customer letters of complaints . Many different types of customers are dealt with in the travel and tourism Industry; therefore the complaints that are faced can vary. Customers can complain by written a letter ‚ which is very common .letters should be dealt with by looking at the problem ‚ solving it and relying to the customer and hopefully they are satisfied and will remain a customers . customers
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The AtekPC Project Management Office Steven Hartanto Marshall University 1. Ateck’s PMO was created to standardize the management of projects that created as an impact of the changes in environment that comes in many scales. Another purpose of PMO is to improve the planning productivity and Ateck’s initiatives performance. In 2007‚ PMO was built to supporting the office establishment and present the value of the company. PMO also need to found the benefits from the projects which are: cost reduction
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This article considers customer services in a business to business relationship. This essay will summarise they key findings and methodology‚ and People aspect of services marketing. The article identifies the importance of customer service within a service provider’s organisation‚ areas in which customer service may be affected by the marketing mix and additional three P’s. The article defines that it isn’t just one specific P‚ that has an effect on customer service but all of them are inclusive
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LAPPEENRANTA UNIVERSITY OF TECHNOLOGY SCHOOL OF BUSINESS | INTERNATIONAL MARKETING THE PURSUED BENEFITS OF CUSTOMER LOYALTY PROGRAMS Bachelor´s Thesis Ilona Reinekoski 0329191 December 15th 2009 TABLE OF CONTENTS 1 INTRODUCTION .................................................................................................................... 1 1.1. Objectives..................................................................................................................................
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included unauthorized design changes and Taylor’s inability to control the program’s cost‚ schedule‚ and technical performance‚ had contributed to a cost overrun and schedule delay‚ estimated at 30% and four months respectively‚ and a general loss of customer confidence. The Federal Radar Corporation Since its founding‚ FedRad had been pre-eminent in the radar field. FedRad’s scientists and engineers were prominent figures in the development of radar and‚ over the years‚ the name “FedRad” was synonymous
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