Customer Service Unit 2 Prepare to deliver excellent customer service Session 1 Understanding customer service principles Handout In this Session‚ you have learned about: The importance of learning about your organisation’s products and services and how they are publicised Your organisation’s offer and how to keep up to date with it Customer service procedures The implications of poor customer service across different sectors. Your organisation’s products and services Sources of
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MGT 687 In the article‚ “Leading a Supply Chain Turnaround‚” the author Reuben Slone incorporated some innovative solutions to reduce bottle necking to make sure customer/consumer fulfillment was met. The strategy that Reuben Sloan employed seemed basic yet very broad spanning. He spoke of there being 27 different dimensions to this supply chain turn around. While he didn’t name all of the 27 dimensions‚ Sloan made sure to highlight the essential components of his strategy. In accounting
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Handling a Dissatisfied Customer at Newsome Furniture & Appliances Background: Newsome Furniture and Appliances is a small family-owned store that has been in operation for 47 years in Billings‚ Montana. The store employs 16 employees in two locations. Most customers are local residents‚ but there is a steady flow of customers from nearby smaller towns and cities. Most customers shop at Newsome’s store that is located in a large shopping mall outside of Billings. On an average weekday‚ Newsome’s
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Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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Review Question 1. Service personnel must be aware of the degree of social distance desired by their customers. Explain 2. As a restaurant manager‚ your attention is called by a server to a booth of four men who are talking loudly‚ using profanity‚ and appear to be belligerent. 3. Your restaurant is located near a high school.Recently‚ several of the students who are patrons have been throwing ice and wadded paper napkins at each other. What should you do? 4. Eye contact is particularly
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Value Proposition Service & Pricing Assignment 3 1. Background/Executive Summary a. My Service is Public Relation Services (for Ford Motor Company) (54180) b. My customer is Ford Motor Company c. My customer is a Service Buyer d. Three key customer characteristics used to target Ford Motor Company are: • Psychographic: Succeeders ( Strong goal orientation‚ confidence‚ work ethic‚ organization ... support status quo‚ stability. Brand choice based on reward‚ prestige - the very
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Chapter I I. Introduction The findings of this research are mostly useful to those (managers and crews) who intend to give customer satisfaction. The research indicates the most important aspects to give 100% customer satisfaction that will benefit customers and the company as well. In the past few years significant growth has been noticed on Jollibee Foods Corporation. It has been proved that Jollibee Foods Corporation is the fastest and the largest growing company
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Customer Satisfaction ENG315 08/17/2014 Table of Contents Executive Summary ………………………………………………………………………………3 Introduction ……………………………………………………………………………………….3 Problem Statement.………………………………………………………………………………..3 Terminology ………………………………………………………………………………………3 Major Section of the Report ………………………………………………………………………3 Scope and limitation of the research ……………………………………………………………...3 Overview of Alternatives …………………………………………………………………………4 Criteria
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Customer Analysis T&J’s Boutique will be located in Olathe and Overland Park Kansas. We currently have two locations‚ both outside of the mall. We are striving for a space inside of the mall because it would be easy access for the costumers. These places are central to the baby community. We feel its essential to locate ourselves in the heartbeats of the youthful community. We also aim to create an atmosphere of friendliness and acceptance‚ as well as a retail environment where people can have picking
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before it had even started. One lawyer on board was already collecting names and addresses for a class-action lawsuit Silvio de Bortoli‚ the general manager of the Cancun resort and a legend thoughout the organization for his ability to safisfy customers‚ got word of the horrendous flight and immediately created and antidote. He took half the staff to the airport‚ where they laid out a table of snacks and drinks and set up a stereo system to play lively music. As the guests files through the gate
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