Customer Service
Customer Service
James Brinkley
MAR 2305-6 WK 1 IW
October 18, 2012
Professor Summers
Define what customer service is and how it provides value to everyone involved.
The individual work assignment is to explore the field of customer service and consider the following questions carefully. In a word processing document, please answer the following questions:
What is customer service in today 's business environment? Customer service is satisfying the needs of external and internal customers. That is the basic definition in the textbook and the slideshow. In real life, customer service is different for every business. I have worked two retail and one service based management jobs. The basic definition serves well, but what constitutes customer service is actually very difficult to explain (Lucas, 2012).
As an employee, what are some of the ways in which you can affect your company 's culture? Individuals can affect their company culture in any number or ways. The affect can either be positive or negative. If a person is happy with their job and position, they will generally have a positive effect on customers and co-workers. If a person is dissatisfied with their job and position, they will usually have a negative effect on customers and co-workers. An individual’s negative attitude can have an effect on co-workers, which, if left unchecked, can lead to negative repercussions. A positive attitude will result in beneficial reactions (Employee Behavior, 2010)
References
Employee Behavior. (2010, March 15). Retrieved from http://phoenixbusiness.hubpages.com: http://phoenixbusiness.hubpages.com/hub/Employee-Behavior
Lucas, R. W. (2012). The Customer Service Environment. In R. W. Lucas, Customer Service Skills for Success (pp. 26-28). New York:
James Brinkley
MAR 2305-6 WK 1 IW
October 18, 2012
Professor Summers
Define what customer service is and how it provides value to everyone involved.
The individual work assignment is to explore the field of customer service and consider the following questions carefully. In a word processing document, please answer the following questions:
What is customer service in today 's business environment? Customer service is satisfying the needs of external and internal customers. That is the basic definition in the textbook and the slideshow. In real life, customer service is different for every business. I have worked two retail and one service based management jobs. The basic definition serves well, but what constitutes customer service is actually very difficult to explain (Lucas, 2012).
As an employee, what are some of the ways in which you can affect your company 's culture? Individuals can affect their company culture in any number or ways. The affect can either be positive or negative. If a person is happy with their job and position, they will generally have a positive effect on customers and co-workers. If a person is dissatisfied with their job and position, they will usually have a negative effect on customers and co-workers. An individual’s negative attitude can have an effect on co-workers, which, if left unchecked, can lead to negative repercussions. A positive attitude will result in beneficial reactions (Employee Behavior, 2010)
References
Employee Behavior. (2010, March 15). Retrieved from http://phoenixbusiness.hubpages.com: http://phoenixbusiness.hubpages.com/hub/Employee-Behavior
Lucas, R. W. (2012). The Customer Service Environment. In R. W. Lucas, Customer Service Skills for Success (pp. 26-28). New York:
References: Employee Behavior. (2010, March 15). Retrieved from http://phoenixbusiness.hubpages.com: http://phoenixbusiness.hubpages.com/hub/Employee-Behavior Lucas, R. W. (2012). The Customer Service Environment. In R. W. Lucas, Customer Service Skills for Success (pp. 26-28). New York: McGraw-Hill.