QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service is a measure of service quality. The fact that hotels and resorts
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manage their transaction with fast and more convenient way. The Columban College Hotel & Resort is founded Dr. Susan P. Alegoria‚ the Dean of the College of Business Administration‚ with the recommending approval of the school treasurer Fr. Amado S. Censon and Rev. Fr. Daniel O. Presto the school President to the Board of Trustees – Most Reverent Bishop Florentino G. Lavarias‚ DD‚ as Chairman of the Board. Hotel now are having a hard time keeping their files in place. The procedure implemented
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The Case: Quality at the Ritz-Carlton Hotel Company By: Romulo N. Ulibas‚ Romulo.ulibas@yahoo.com.ph Ritz Carlton. The name alone evokes images of luxury and quality. As the first hotel company to win the Malcolm Baldrige National Quality Award‚ the Ritz treats quality as if it is the heartbeat of the company. This means a daily commitment to meeting customer expectations and making sure that each hotel is free of any deficiency. In the hotel industry‚ quality can be hard to quantify. Guests
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Compare the ways Fenton and Duffy present a speaker’s attitudes towards another person in ‘In Paris with You’ and ‘Quickdraw’. The speaker in ‘In Paris With You’ implies that he has recently experienced the painful ending of at least one romantic relationship‚ "Don’t talk to me of love. I’ve had an earful...". On the one hand his attitude to love is cynical and dismissive. However‚ there are also hints that he may not be as vehemently opposed to beginning a new romantic attachment as he initially
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morning and my mind and body try to connect to wake up. I move as slow as a turtle‚ maneuvering across my clothes-piled floor. Delicious salami and butter sandwiches are packed‚ Euros are stowed‚ and shoelaces are tied; everything is ready for my Paris adventure to launch. Cramming into my host family’s blue‚ shrimp sized car felt like caged bird. Speeding through the narrow streets made me feel like a bumble bee‚ shifting so quickly and searching for a destination. Not a single speed limit sign
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Case Analysis- Four Seasons Goes to Paris This case demonstrates how Four Seasons effectively creates‚ cultivates‚ and sustains its organizational culture throughout every place the company expands its business to. In 1999‚ Four Seasons took over the Hotel George V in France and reopened it as the Four Seasons Hotel George V Paris (F.S. George V) leading the company to cope with cultural difference issues. Research showed that a strong organizational culture correlates with the firm’s high performance
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committee of a hotel‚ what kinds of things would you be doing to ensure the success of the hotel? Guest satisfaction. Collect feedbacks from e-mails‚ surveying‚ in order to picture all the customer’s wants‚ needs and demands. By this‚ we will have the idea of what they want to experience during their stay in our hotel. This will follow the development of each and every department.In our principles of marketing when I was in second year‚ our professor Dr. Josephine E. Tocloy taught us about job rotation
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The 1900’s were a very eventful era with many new innovations and inventions‚ some deadly and some beneficial. A crucial event during this time period was the Paris Peace conference in 1919. The need for this conference was caused by World War I and the big three (Woodrow Wilson‚ David Lloyd-George and Georges Clemencueau). The Paris Peace Conference had many outcomes such as the Treaty of Versailles‚ the formation of the League of Nations‚ L’ Organisation de la Paix (1921-27) and the Dawes plan
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------------------------------------------------- Case Study ------------------------------------------------- Brief Description of the Organisation – The International Hotel Group The International Hotel Group The International Hotel Group started business with two small boutique style hotels in Melbourne‚ Australia. Over a period of 15 years it has grown to now comprise a chain of 20 hotels across 5 different countries in the Australasian region. This growth was a result of an acquisition of a small hotel chain and establishment
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Hotel and Restaurant Research Strategy Restaurant strategies to attract customers Impact of incentives to employees Effective Customer care Hotel guest satisfaction Factors to develop tourism in your place Problems that occur in hotel and restaurant Hospitality Generally‚ hospitality refers to jobs in the hospitality industry‚ such as hotels‚ restaurants‚ catering‚ resorts and casinos as well as other hospitality positions that deal with tourists. Hospitality involves the relationship
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