Major Research Project [For the partial fulfillment of requirement towards degree in Master of Business Administration (MBA)‚ 2009-11 of Devi Ahilya Vishva Vidhalay (DAVV)‚ Indore] On “An evaluative study on the factors influencing customer satisfaction in BIG BAZAAR in Indore” Guided By: Submitted By: Mr. Giriraj Godani Hareram chouhan MBA IV Semester
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which prepares and serves food and drink to customers in return for money. Meals are generally served and eaten on premises‚ but many restaurants also offer take-out and food delivery services. Nowadays‚ the requests of customer have been changed since the trend has been changed. The customers based on the quality and taste on food‚ would like to consider the place wherein the sanitation of the serving place and the place where the cooks cook the quality and quantity of the food they are served.
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Subprime Mortgage in Hong Kong? It has already found to be very wrong for the government to loan people for "buying" a housing unit (in the US Subprime Crisis). A government is undoubtedly incompetent to run a banking business. It is highly undesirable to suggest Hong Kong government to follow the fatal suit. Ninja loan has become worldwide famous after the US Subprime Crisis‚ it stands for No Income‚ No Job‚ No Asset. But since the US government pushed to increase the homeownership ratio‚
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Calvin & Tiffunny The housing problem in Hong Kong In 28 Dec.‚2012‚ Greenview Villa began to accept Interested buyers‚ the initial enthusiastic response from the rigid demand of the property market property prices‚ has received about 600 copies of the first day of registration‚ to reflect the rigid housing demand in Hong Kong strong‚ to face a serious shortage of supply‚ high property prices high‚ and the public in buying difficult‚ apart from rising rents lead to the living environment
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motors. Satisfaction is a person’s feeling of pleasure or disappointment resulting from a comparing perceived performance in relation to his or her expectation. If the performance falls short of expectation‚ the consumer is dissatisfied. If the performance matches the expectations‚ he consumer is satisfied. If the performance exceeds expectation‚ the customer is highly satisfied or delighted. In today’s competitive scenario firms consistently tries to satisfy his existing customer to get more
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Starbucks case 1. There are numerous factors that paved the way for Starbucks’ success during the early nineties. I believe that one of their strengths was good knowledge of who their potential customers were and how to please them with their profile‚ assortment and services. One also has to take notice of their clear vision of becoming America’s third place‚ this tells me that they’ve had an aggressive vision from the start. And of course they’ve matched this with their strategy‚ from 1992-2002
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Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective
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Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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CUSTOMER SATISFACTION SURVEY ON PRODUCT‚ SALES & AFTER SALES-SERVICES OF UNITED DIESEL Objectives : 1. To establish the Overall Customer Satisfaction Index 2. To find out Customer Satisfaction on product 3. To find out Customer Satisfaction on Sales processes 4. To find out Customer Satisfaction on After Sales- Service aspects (Greet the customer “Good Morning Sir” and say “ I am-------- from AC Neilson‚ I understand you are involved in transport business and I am here to take your opinion
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Competitors 9 ? Customers 10 Macro environment 11 ? Political 11 ? Demographic 11 ? Natural 12 ? Cultural 12 ? Social 13 ? Economic 14 SWOT analysis: 15 5. Product Market Focus 17 Marketing and product objectives 18 Target markets 20 Customer value proposition 21 6. Marketing Program 23 Product Strategy 23 Product Line: 23 Service: 24
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