Task one Service excellence is important to an organisation as it is the key to gaining new customers and customer retention. Any business must operate on the basis that customer service is the most critical aspect to a business’ success as happy customers are more likely to continue using the service provided and more importantly will pass their experiences onto potential new customers. This is becoming even more significant as customers are communicating their service experiences – good and bad
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1111111 Module 4 Jacqui Brooks Professionalism and Reflective practise. In order to answer the question for this assignment I am going to discuss the ways I use reflective practise. I will compare and contrast three models of reflective practise Donald Schon‚ Brookfield and Kolb. I constantly use “in action” reflective practices which are then followed by “on action” reflective processes as suggested by Donald Schon. I teach Health and Social Care and Vocational Studies to learners‚ aged
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Some of the effective human resource management practices that I have seen and experienced are the human resource management creating an environment full of diversity among staff. Recruiting employees that are trained in more than one area within the organization and providing opportunity to advance within the company to other areas of position. I have experience effective practice with how the human resource management makes recommendation to higher up regarding individuals who work beyond his/her
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performance through reflective practice 4.1. Reflective practice is being self-aware‚ challenging and objective. It is also about recording and reviewing your learning and keeping track of your performance. Reflective practice means that we learn by thinking about things that have happened to us and seeing them in a different way‚ which enables us to take some kind of action. There are different types of reflection. Below are some different models of theories of reflective practice. Top of FormBottom
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Introduction Quality of service has been studied in the area of business management for years because the market is more competitive and marketing management has transferred its focus from internal performance such as production to external interests such as satisfaction and customers’ perception of service quality (Gronroos‚ 1992). Now‚ the major new element in world market competition is quality. As so in hospitality industry‚ the service quality is one of the most important thing‚ to answer
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FUNDAMENTAL ROLE OF REFLECTIVE PRACTICE IN LEARNING PROCESS Effective teaching does not only entail the successful use of certain instructional strategies and behaviours related to academic achievement‚ it as well includes the ability to determine just when‚ where as well as with whom these strategies and behaviours should be used. Having these considerations in mind‚ effective teaching necessitates high levels of informed as well as reasoned decision-making. Reflective teachers ought to have
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I have chosen to use Donald Schon’s (1983) model of reflective practice to reflect on my experience of leading the change in the school environment. I feel this was the most suitable model as it allowed me to reflect-on-action how I executed the task (Schon‚ 1983). I have been implementing a change in the primary school where I work. As a teaching assistant I feel confident in suggesting changes we could put in place‚ however‚ this project enabled me to enhance my development and initiate a change
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in relation to other means of transport‚ most notably private vehicles. New services are being developed and old ones are being improved. However‚ an increase in supply (qualitatively or quantitatively) will not automatically lead to a corresponding increase in demand and satisfaction. To make sure that investment really attracts both the existing and the potential customers envisaged‚ knowledge of satisfaction and service performance should provide policymakers and operational managers in public
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1.0 Authors Claim The passage dwells on the ‘Principles of Learning’ in developing reflective practices to educate adult learners and discusses the framework which distinguishes an adult from a juvenile learner. According to the authors (K. Roglio and G. Light)‚ it is essential for any educator to let the learner’s embed their experience into their learning process at an executive level or in higher education. Thus‚ claiming that it is imperative for any educator to incorporate the learner’s
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Behaviour Management: A Reflective practice Looking at behaviour management within the classroom has shown that there are many academic theories. These include Geoff Petty‚ Susan Wallace and Dave Vizzard to name a few. By using these theorists books and additional internet sources it will give me the opportunity to review my own practice‚ ways to adapt my practice and ways to set ground rules for behaviour. During teacher training sessions and from reading and researching the subject it is clear
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