Chapter 7 Study Questions 1. What is meant by the term service breakdown? a. the product or service selivered fails to meet customers expectations 2. What causes customers to become dissatisfied? a. when a product or service fails to meet the customers wants or need or does not live up to advertised promises or standards. 3. What can you use to deal with angry customers? a. be positive b. acknowledge the customer’s feeling or anger c. reassure d. remain objective
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Chapter 7 Risk and Return Recap - Expected Return and Standard Deviation for single asset and 2-asset Portfolio Probability Return(A) Return(B) Good 0.3 - 0.05 -0.10 OK 0.4 0.10 0.15 Poor 0.3 0.20 Portfolio 0.30 E(R) 8.5% Covariance 0.014177 15.68% 11.91% 0.0153 Corr. 0.0246 9.76% S.D. 10.25% 0.009525 Variance 12% 0.99 EQ 7.2 Expected Return: E(RA) = (0.3) (‐0.05) + (0.4) (0.10) + (0.3) (0
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Chemical reactions * Chemical reactions occur when substances undergo chemical changes to form new substances * Production of gas and change of color are sings of chemical reactions * Chemical reactions rearrange atoms * A reactant is a substance or molecule that participates in a chemical reaction * A product is a substance that forms in a chemical reaction Energy and Reactions * Energy must be added to break bonds. * Many forms of energy can be used to break bonds:
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Personal information Tim Brady is a 39-year-old man. The assessment was carried out on 15th of December 2016. Reason for referral The patient was referred for a neuropsychological assessment by a General Practitioner Dr. Lewis‚ M.D. The doctor wants to know whether there was a decrease in memory capacity of the patient after a road accident. Therefore‚ he requested an examination of patient’s cognitive abilities to see whether they are within a normal range. Background information Tim is married
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Chapter 5 Obtaining energy and nutrients for life CHAPTER REVIEW Key words absorption alimentary canal amylase anus autotrophic autotrophs bile bile duct bolus carnivores cellular respiration chloroplasts chyme colon cystic fibrosis digestion digestive system duodenum emulsification enzymes faeces foregut fermenters gall bladder gastric juice herbivores heterotrophic heterotrophs hindgut fermenters ileum jejunum lacteals large intestine liver mucus oesophagus omnivores pancreas pepsin
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CHAPTER II REVIEW OF RELATED LITERATURE The chapter states the different literature and studies that were conducted for the research to gain familiarity that are relevant and similar to the present study. Related Literature According to Flores (2010)‚ the automation is described simply as the substitution of machine control of human. Dioso (2011) stated that computer assist careful intelligent planning‚ organizing‚ actuating and controlling .This maybe observed from the past that they monitor
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Summary: Chapter 7 of Macionis and Plummer (2013) focuses on the idea of human societies through interactions of everyday life through the term ‘micro-society’. Building our social world is an important part where individuals participate in the interaction with others to form a ‘social construction of reality’‚ consequently‚ relying on social experiences to learn from their adopting behaviours of their cultures. John. B. Watson believed that our behaviour is shaped by our responses to the
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A reporter who had previously interviewed Gatsby before the information about his early life was known‚ headed to New York in anticipation of interviewing him again. The truth is Gatsby was born James Gatz in North Dakota on a farm. He attended St. Olaf’s in Minnesota while working as a janitor to pay his tuition‚ but dropped out after only two weeks. The next summer while he worked on Lake Superior digging for clams and fishing for salmon‚ he spotted a yacht owned by Dan Cody‚ who was a wealthy
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Chapter 1 Review Legal Environment 1. Describe the 4 primary sources of law: a. Constitutional- Federal Supreme law of the land. Gives us our rights‚ outlines powers of government and delegates powers to different branches of government. b. Statutes- Federal and State Laws. Uniform Laws: codified laws written down. The Uniform Commercial Code (UCC) facilitates commerce and governs trade in state‚ out of state‚ and on Indian reservations. c. Administrative rules and regulations- Federal
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In chapter seven Hooks talks about feminism in the realms of class. Hooks explains that the focus of feminism came to be about the wealthy white upper class women who wanted the same opportunities as men of their own class rather than the focus of women receiving the same benefits to sustain themselves. Working class and middle class women were able to work‚ but they did not make enough money to support themselves. I liked this chapter because Hooks gave a resolution for the problem. Hooks explains
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