Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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Symposium on Progress in Information & Communication Technology 2009 BUSINESS INTELLIGENCE SYSTEMS: STATE-OF-THE-ART REVIEW AND CONTEMPORARY APPLICATIONS Timothy Chee‚ Lee-Kwun Chan‚ Min-Hooi Chuah‚ Chee-Sok Tan‚ Siew-Fan Wong‚William Yeoh Faculty of Information and Communication Technology University Tunku Abdul Rahman‚ Malaysia {cheech; chanlk; chuahmh; cstan; wongsf; yeohgs}@utar.edu.my of this‚ this paper first presents the various definitions and categories of BI and suggests how the
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Case summary Apple Inc. in 2012 Apple and its History Steve Jobs and Steve Wozniak founded Apple in California in 1976. Their mission was to introduce an easy to use computer to market‚ which led to a computing revolution and quickly became the industry leader by selling more than 100‚000 Apple IIs in 1980. After IBM entered PC market‚ IBM PCs‚ which used Microsoft’s DOS (OS)‚ gained more market share and became the new standard for the PC industry. At the same time‚ Apple introduced the
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International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
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Organizational Focus and Goals HRM 326 July 22‚ 2013 Individual group assign This week we are discussing what the current goals of our individual organizations are‚ and what our organizations focus is and how training can help the organization reach those goals. This paper will also look at how training needs relate to the focus and overarching goals‚ and how they can affect the organization in many different ways and what type of training needs there is. The organization that I work for is a
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Customer Satisfaction & how can we measure it By: Omid Nasrollah Mazandarani BACKGROUND OF THE WRITER As a student of Masters of Business Administration specialization in general management with the background of Bachelor of Industrial engineering the writer has four years experiences in the automobile industry. These experiences and background help me to understand the role of customer satisfaction in terms of organization profitability. Abstract: This proposal examines customer
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Each focus study had certain strengths and weaknesses in relation to the research activity that either improved or hindered the insights around the perception and construction of children in commercial culture. The strength in Cook (2005) is the range of scholarly views that are utilised within the report‚ ensuring that it succeeded in its aim to examine these views. This is a strength shared with Sherbine (2015)‚ with both focus studies creating new meanings of children within commercial culture
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Globalisation: Definitions and Perspectives (Composed by Eric Beerkens‚ 2006) Globalization refers to all those processes by which the peoples of the world are incorporated into a single world society‚ global society (p.9). Albrow 1990 Globality is supplanting modernity (p. 4) Albrow 1996 The world economy has become so highly interdependent as to make national independence an anachronism‚ especially in financial markets. The interdependence is driven by science‚ technology and economics -
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Research Title: Measuring Customer Attitude towards Broadband Services Literature Review Early studies on impacts of broadband computer networks on society mainly focus on offering expert opinions‚ forecasting future trends‚ and speculating about the potential of the technology. More recent studies attempted to assess the penetration rate of broadband by focusing on specific types of applications requiring high speed (Chang‚ Lee‚ & Middleton‚ 2004; Cohill‚ 2005a‚ 2005b; Lee‚ O ’Keefe‚ & Yun
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STUDY ON CUSTOMER LOYALTY ON STAINLESS STEEL WITH REFERENCE TO SALEM STEEL PLANT Customer loyalty can be defines as “customer behavior characterized by a positive buying pattern during an extended period (measured by means of repeat purchase‚ frequency of purchase‚ wallet share or other indicators) and driven by a positive attitude towards the company and its products or services” (Looy‚ Gemmel & Dierdonck‚ 2003). Statement of the problem: To Study on Customer Loyalty no
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