Q1. Discuss the significance of organizational culture in the performance of an organization explains the various factors included under OCTAPACE. Ans. Organizational culture is the collective behaviour of humans who are part of an organization and the meanings that the people attach to their actions. Culture includes the organization values‚ visions‚ norms‚ working language‚ systems‚ symbols‚ beliefs and habits. It is also the pattern of such collective behaviours and assumptions that are
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R – by Steve North‚ Principal Procurement Consultant‚ Xoomworks Supplier Relationship Management How to make it work. The pressure for companies to create economic value and deliver greater returns has resulted in a significant focus on the performance of procurement across the organisation. As a result‚ more and more companies are looking to create value through the concept of supplier relationship management‚ but many are struggling to get the publicised benefits. This paper explains
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A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT RASTRIYA ISPAT NIGAM LIMITED VISAKHAPATNAM A project Report submitted for the partial fulfillment of the requirements for the award of “Master of business and administration” BY B. Naga Durgarao Reg no. 12H41E0013 ---------------- Under the guidance of Mr. M. Vijay kumar Sr. Manager (Marketing) FACILIATED BY SRI
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Making sense of customer relationship management Software applications that automate the marketing‚ selling and service functions of the businesses. Levels of CRM: ◦ Strategic CRM ◦ Operational CRM ◦ Analytical CRM Winning and keeping profitable customers Focused on the development of a customer – centric company Three other major business orientations: ◦ Product – centric ◦ Production centric ◦ Sales – centric Focused on: ◦ marketing automation
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Customer Relationship Management Prof. Melvin V. Moraga Learning Objectives • Know what CRM is and its history. • Understand the importance of CRM. • Be aware of the potential benefits and costs of CRM. • Discuss the three phases of CRM. • Understand the four tasks to creating and developing CRM. • List the advantages and disadvantages of CRM. History of CRM B&S RM CIMS CRM e-CRM Time line Late 80’s Early 90’s Mid 90’s 2002 - Future B&S – Buying & Selling RM – Relationship Marketing
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“A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT WITH SPECIAL REFERENCE TO SUGUNA AUTOMOBILES‚ COIMBATORE” CHAPTER - 1 INTRODUCTION 1.1 ABOUT THE STUDY An organisation‚ whether a business or an industrial enterprise need customer for its survival and growth. The success and failure of an organization depends on its customers. So it is utmost duty of any organizational member to look after their customer’s needs and wants and make them satisfied with their product or service. It is ideal from any organizations
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Changes in Management Practices Ralph’s Rockin Ribs IT3200 Changes in Management Practices for Stage 2 My business I selected is Ralph’s Rockin’ Ribs who are in the first stage‚ the Silo Stage‚ of business maturity‚ and are moving into the second phase which can be a tricky phase if not properly implemented. In order to standardize the technology‚ they must force a new way of thinking on the business leaders to start thinking about what is best for the company in addition to their own business
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4 steps to rebuilding customer-supplier relationships By Justin Brown Many customer-supplier relationships were weakened or damaged during the economic downturn. To rescue them‚ both sides need to acknowledge past mistakes‚ identify the causes of those problems‚ take corrective action‚ and monitor the results. As of this writing‚ all signs are pointing toward recovery‚ and economic indicators (take your pick) are suggesting a better ending to 2010 than we experienced in 2009. Optimistic whispers
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factors that contribute to my understanding of work motivation and evaluate critically the extent to the link between motivation and organizational performance. Work motivation is an ensemble of internal and external forces which could initialize the work behavior‚ determining its direction‚form‚ intensity and duration which is concerned with positive incentives and avoid negative incentives in the workplace (Pinder 2008). There are an array of theories that were put forward by organizational scholars
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In this essay I aim to describe two theories (Equity Theory and Social exchange theory) of relationships and to consider how they might influence the therapist engaged in couples counseling‚ noting their similarities and differences. Equity theory is a theory about fairness. Its application to close relationships has been primarily advanced by Elaine Hatfield (previously known as Elaine Walster) and her colleagues in the book Equity: Theory and Research (Walster‚ Walster‚ and Berscheid 1978). The
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