MULUNGUSHI UNIVERSITY INSTITUTE OF DISTANCE EDUCATION COURSE: THEORIES AND PRACTICES OF DEVELOPMENT COURSE CODE: SSS 211 First Publication: August‚ 2012 GENERAL INTRODUCTION MULUNGUSHI UNIVERSITY INSTITUTE OF DISTANCE EDUCATION P.O. BOX 80415 KABWE COPY RIGHT All Rights Reserved. No part of this book may be reproduced in any form or by any means without permission in writing from the author. Mulungushi University Institute of Distance Education Great North Road Campus P.O. Box 80415 KABWE
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1. Introduction of the assignment Customer relationship management (CRM) is the process of acquiring‚ retaining & growing profitable customers and a comprehensive approach for expanding customer relationship. There are different between Marketing and CRM. Marketing is a process in selling of product meanwhile CRM is a multifaceted process‚ which is intended to allow business organization to better anticipate and match customer needs and desire. As long as people are doing the buying‚ people
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Self-Management and Self-Motivation The purpose of this report is to define‚ self-management and self-motivation. This essay is about the importance of self-motivation and self-management in my studies. Motivation is one of the factors that cause‚ channel‚ and sustain an individual’s behaviour (Stoner‚2006) While management is the process of planning‚ leading‚ and controlling the work of organization members and of using all available organizational resources to reach stated organizational goals
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MARKS: 80 ( Each case study for 20 Marks) Subject – Principles and Practice of Management Commu`nicating in a Crisis Overview Valley High School‚ situated in Kodaikanal‚ was established in 1980 and is owned by a well respected charitable trust. It overlooks a lake and is a modern building equipped with state-of-the-art facilities. The total student enrolment is 2000‚ out of which more than 50% are girls and the rest boys. The students are all from affluent‚ educated families. The school
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------------------------------------------------- HRD Review Paper: “Performance Management Theory: A Look from the Performer’s Perspective with Implications for HRD” by Thomas W. Buchner‚ University of Minnesota (Published in Human Resource Development International‚ Vol. 10‚ No. 1‚ 59-73‚ March 2007) This article is a conceptual paper that looks into the construct of performance management and challenged and discussed it along two lines: to what degree does theoretical support for performance management exist as it is applied in organizations;
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this paper is to demonstrate techniques that mitigate the impact of failures‚ provide highly available services‚ and create an optimal overall user experience. Page Break Introduction General Overview Customer Relationship Management (CRM) refers to a system of business practices implemented across an enterprise to organize the acquisition‚ aggregation‚ and analysis of customer. In other words it is referred to as a system for managing an enterprise’s interactions with current and future customers
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achieve expert performance‚ one must engage in deliberate practice with the explicit goal of constant improvement. This theory further dismisses to a large extent the role of genetics‚ in which Ericsson reasons that there has been no great correlations between the attainment of superior performance and inherited traits. The purpose of this paper is to show agreement with Ericsson’s theory‚ but only to the extent that deliberate practice is just one of many factors which must be included in order
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Table of Contents Introduction Introduction of customer relationship management 2 Importance of customer relationship management 2 Customer needs Definition 3 Types of customer needs 3 Process of identifying the customer needs…………………………………………………………………………................3 Customer expectations and satisfaction………………………………………………………. Customer expectations……………………………………………………………………………………………………………………………….4 Customer satisfaction……………………………………………………………………………………………………………………………4
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HSC3067 OUTCOME 1 Theories of management and leadership Trait theory : People are born with inherited traits‚ some of which are suited to leadership‚ people who make good leaders have the right or sufficient number of traits. Command and control theory: Only leader knows best – context‚ issues‚ solutions. Leader is expert and is the only person with the complete overview. Others follow willingly‚ or through power and pressure. Characterised by status‚ sought control‚ hierarchy and power differentials
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Chapter 9: Human Resources and Diversity Assignment NOTE: Fill in all answers in RED font Activity 1 Directions: Answer the following discussion questions Answers to Discussion Questions 1. Which selection criteria (personal interview‚ employment test‚ assessment center) do you think would be most valuable for predicting effective job performance for a manager in a record company? For one of your college professors? For a manager at a coffee shop such as Starbucks? Discuss. For a manager
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