training and development of employees and focus on soft skills. This will be compare the literature with case studies and conclude on the benefits of training in organisations. Skills of employees are broken down into two main headings‚ hard (technical) that allow them to perform the tasks that make up the role‚ and soft skills that encourage interactions‚ with colleagues‚ peers and customers. This paper has concluded that both skills need to be present to gain the most from the customer relationship
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International Management Journals www.managementjournals.com International Journal of Applied HRM Volume 3 Issue 1 Employee Loyalty at the Workplace: The Impact of Japanese Style of Human Resource Management Hooi Lai Wan ISSN 1742-2604 www.managementjournals.com International Journal of Applied HRM: Volume 3 Issue 1 Introduction In this era of globalization and liberalization‚ employees are becoming the competitive advantage for business. A business may manage with mediocre
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When I think of soft skills‚ what comes to mind is people skills. To me people skills are customer service skills or communication skills. While reading this article it surprised me when I read that problem solving is a soft skill. Soft skills are important in the problem solving process for reasons such as brainstorming and swapping. Also‚ as our jobs become more service oriented than goods oriented‚ it is important to know how to satisfy our customers. Unless you are a hermit‚ we deal with
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Soft skills are increasingly becoming the hard skills of today’s work force. It’s just not enough to be highly trained in technical skills‚ without developing the softer‚ interpersonal and relationship-building skills that help people to communicate and collaborate effectively. These people skills are more critical than ever as organizations struggle to find meaningful ways to remain competitive and be productive. Teamwork‚ leadership‚ and communication are underpinned by soft skills development
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What is softskills? Soft skill is the ability required and expected from persons for finding a suitable job‚ its maintenance and promotion. Softskills is an important facet of life. It is essential in all spheres of life. Be it an interview or dealing with the project leader or working out a solution with a team or writing a report‚ getting across the point effectively is what matters. The success of an endeavour hinges on the ability to communicate effectively in today’s fast paced life‚ everyone
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EMPLOYEE LOYALTY Methlife’s 10th annual survey of employee benefits‚ trends and attitudes‚ released in March‚ puts employee loyatlty at a 7-year low. The survey shows one in three employees plan to leave their job by the end of the year. According to a report conducted in 2011 by Careerbıilder.com‚ 76% of fulltime worker would leave their job if the right opportunity comes along‚ even tough they havent been actively seeking for a job. Other studies Show that each year the average company lose
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increased demand for ‘soft’ skills on recruitment and selection policies. It will firstly evaluate specific methods and then it will discuss the result of these policies on retention and organisation culture. The essay will also investigate the possible implications and the significance of ‘soft’ skills in recruitment and selection in the service sector. It will argue that control plays an important role in the relationship that develops between employees‚ employers and customers. The shift towards
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Soft skills Soft skills is a sociological term relating to a person’s "EQ" (Emotional Intelligence Quotient)‚ the cluster of personality traits‚ social graces‚ communication‚ language‚ personal habits‚ friendliness‚ and optimism that characterize relationships with other people. Soft skills complement hard skills (part of a person’s IQ)‚ which are the occupational requirements of a job and many other activities. A person’s soft skill is an important part of their individual contribution to the
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and Employee Loyalty will help company’s leader be able to structure a business in which employees contribute most to its development. In this research‚ the four questions will be focused are: 1. What is the Company culture? 2. What is the employee loyalty? 3. Will the innovation in Company Culture results in better Employee Loyalty? 4. What are the implications of the study in Vietnam? Result of this research showed “There is a Positive Correlation between Company Culture and Employee Loyalty”
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1. Relevant literature The literature pertaining to relationships among customer satisfaction‚ customer loyalty‚ and profitability can be divided into two groups. The first‚ service management literature‚ proposes that customer satisfaction influences customer loyalty‚ which in turn affects profitability. Proponents of this theory include researchers such as Anderson and Fornell (1994); Gummesson (1993); Heskett et al.(1990); Heskett et al. (1994); Reicheld and Sasser (1990); Rust‚ et al. (1995);
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