soft Skills vs. Hard Skills: Soft Skills vs. Hard Skills Soft Skills: Soft skills are defined by dictionary.com as: “ desirable qualities for certain forms of employment that do not depend on acquired knowledge: they include common sense‚ the ability to deal with people‚ and a positive flexible attitude” Soft Skills Examples include: Social capital Friendliness Optimism Listening Ethical Behavior Honesty Responsibility Collaboration Creativity Examples include: Hard Skills: Hard skills
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Acknowledgement 2 3 Youth Development to address poverty and issues of employment 3 4 The scope of soft skills 5 The employment trends and role of soft skills 6 Streams of Soft Skills 7 Model for implementing soft skills in Technical skills and education 8 Attitude‚ Behavior and Language 9 What is Pre-employment assessment test 9 The Concept of Emotional Intelligence‚ (EQ – Emotional Quotient 5 9 The learning styles 10 Model Training Package for soft skills 11
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INTERNATIONELLA HANDELSHÖGSKOLAN HÖGSKOLAN I JÖNKÖPING Customer Loyalty Research - Can customer loyalty programs really build loyalty? Bachelor thesis within Business Administration Author: Kellgren Cecilia Moradi Ladan Romppanen Maiju Tutor: Jönköping Johansson Anette‚ Raviola Elena January 2007 JÖNKÖPING INTERNATIONAL BUSINESS SCHOOL Jönköping University Kundlojalitets forskning - Kan lojalitetsprogram verkligen skapa lojalitet? Kandidat uppsats inom Företagsekonomi Författare:
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References: Cohen‚ A. & Lowenberg‚ G. (1990) A re-examination of the side-bet theory as applied to organizational commitment: a meta-analysis. Retrieved on December 14‚ 2013 from: http://poli.haifa.ac.il/~acohen/docs/4.pdf The three component model of commitment. (n.d.) Retrieved on December 14‚ 2013 from Mind Tools: http://www.mindtools
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FACULTY EDUCATION AND LANGUAGE SEMESTER: MAY 2012 OUMH1103 COURSE: BACHELOR OF COMMUNICATION WITH HONOURS COURSE TITLE: LEARNING SKILLS FOR OPEN DISTANCE LEARNERS NAME : KHAIRUL AZHAR BIN SABRI MATRICULATION NO. : 870724075059001 IDENTITY CARD NO. : 870724075059 TELEPHONE NO. : 017-4272407 E-MAIL : War_z0n3@hotmail.com LEARNING CENTRE : OUM PETALING JAYA CONTENTS Table of contents Page 1) Introduction 3 2) Findings 6 3) Further
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the main factors that determine the level of customer loyalty towards Maxis. A critical issue for the continued success of a firm is its capability to retain its current customers and make them loyal to its brands (Dekimpe et al.‚ 1997). Customer loyalty is vital to a company as disloyal customers can amount to millions of lost revenue and profit. Studies were also conducted in the financial services industry show that increasing customer loyalty by 5 percent could lead to 25-75 percent profit
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Gender differences in customer loyalty 1 Introduction The purchase of food covers a wide range of private consumption. In recent years there has been a trend of groceries and small shops that close their doors because of the ruinous competition from supermarkets. This evolution could largely affect our daily routine as there is… (human conversation). The importance of this topic raises the following research question: Is female loyalty towards local merchants enough to enable them to compete
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CUSTOMER SERVICE SKILLS 09/26/2012 PRESENTED TO WENDY HORTON CUSTOMER SERVICE CLASS PREPARED BY TYNITRIA JOHNSON Customer service is a very important factor in today’s society. Customer is any relationship‚ conversation‚ or interaction an employee has with a customer. Good customer service is the key to a successful business. I learned some things out this class that are relevant to me. I can use them throughout my career. I interviewed three people‚ as following‚ for this
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COUNTRY REPORT ON CUSTOMER LOYALTY IN RETAIL SECTOR WITH SPECIAL EMPHASIS ON TESCO Submitted By: Rajat Kaul A1808709003 2009-2011 Submitted To: DAVID OGLE TABLE OF CONTENT Chapter 1 Introduction Introduction Aims and Objectives Chapter 2 Literature Review The Concept of Loyalty Loyalty Programs in India Chapter 3 Methodology Research Methodology Comparative Analysis Chapter 4 Analysis
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Building Customer Loyalty - You Decide DeVry University‚ BUSN258 March 14‚ 2013 You Decide As a general manager‚ it is important to identify the issues interfering and affecting the relationship with your customer. After carefully examining all of the facts of the problem‚ it is important to find a solution and providing the customer with a satisfactory answer. First of all the company needs to fix the problem as soon as possible. One way of fixing this problem‚ is by providing
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