Chapter 6: Multiple Choice Questions 1. "Quality is defined by the customer" is a. an unrealistic definition of quality b. a user-based definition of quality c. a manufacturing-based definition of quality d. a product-based definition of quality e. the definition proposed by the American Society for Quality Control 2. Which of the following is not one of the major categories of costs associated with quality? a. prevention costs b. appraisal costs c. internal failures d
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TQM is a philosophy of management driven by the constant attainment of customer satisfaction through continuous improvement of all organizational processes‚ including employee participation‚ teamwork‚ and leadership. There are five key principles: -MANAGEMENT COMMITMENT 1) Plan (drive direct) 2) Do (deploy‚ support‚ and participate) 3) Check (review) 4) Act (recognize‚ communicate‚ revise) -EMPLOYEE EMPOWERMENT 1) Training 2) Suggestive Scheme 3) Measurement +
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CASE STUDY Implementing Quality Management in the Textile Industry in Pakistan 304‚ 3rd Floor‚ Eden Centre‚ 43 Jail Road Lahore – Pakistan Ph: (+92 42) 7563645-7562260 Fax: 7552656 E-mail: piqc@brain.net.pk; Web Site: http:///www.piqc.com.pk PAKISTAN INSTITUTE OF QUALITY CONTORL © Pakistan Institute of Quality Control – (ICQI’1998) 1 Implementing Quality Management in the Textile Industry in Pakistan by Asif Hussain Group General Manager Quality Assurance & H.R. Development
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Quality Culture and TQM The concept of quality culture is introduced with its relation to total quality management in the corporate world. Total Quality Management is an enhancement to the traditional way of doing business. It is a proven technique to guarantee survival in a world-class competition. Total Quality is a description of the culture attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality
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development models have dominated the business world for a considerable period of time namely Total Quality Management (TQM) and Core Process Reengineering (CPR). TQM and CPR share a cross-functional relationship. Quality specialists tend to focus on incremental change and gradual improvement of processes‚ while proponents of reengineering often seek radical redesign and drastic improvement of processes. Quality management often referred to as TQM or continuous improvement‚ means programs and initiatives‚
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Is TQS more important today that it was then years ago? Why or why not? Total quality service is more important today than it was ten years ago. Quality is a key factor in customer satisfaction and service is expected. In the past quality service may have been an afterthought to some companies‚ now it is essential to remain a competitive and successful business. Satisfied customers are the driving force that keeps a company in business. In my own experiences‚ when I have received poor service
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Total quality is an approach of doing business’s that attempts to maximize the competitiveness of doing business by continual improvement of its products ‚ services people processes and environment.Tq is achieved by strategic planning‚ long term commitment‚continual improvement‚education and training‚ unity of purpose‚ fact based decision making process and customer focus. It includes activities that include everyone in the company manager and workers jointly working to improve quality in the
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QUALITY STANDARDS IN AUTOMOTIVE INDUSTRY Submitted by: PRIYA.M QUALITY STANDARDS IN AUTOMOTIVE INDUSTRY Quality professionals use the term “standards” to mean many things‚ such as metrics‚ specifications‚ gages‚ statements‚ categories‚ segments‚ groupings or behaviors. But usually when they talk about standards‚ they’re talking about quality management. Management standards address the needs of organizations in training‚ quality auditing and quality-management systems. The ISO 9000 Series‚ for
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interview questions below can be used for quality positions such as: Quality/QA manager; Quality/QA assistant; Quality/QA supervisor; Quality/QA coordinator‚ quality engineer‚ quality analyst etc. I. Quality management interview answer tips 1. Identify key goals‚ tasks‚ job specs and attributes for quality positions then ask question: how to do‚ how to become … 2. Listen questions carefully‚ then ask by your self: what are things related to quality management field before answering. 3. Always ask
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its stringent quality norms. It has been successful to differentiate itself from the competitors on grounds of quality. Project aimed at compiling a new quality control procedure manual from the existing manuals such as Site manual‚ quality manual‚ safety manual. So that the new manual formed would be in accordance with the international quality standards such as ISO 9001 & OSHAS18001. There were Three parts of the study: 1. Understanding the IPM department Operations for quality control:
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