White Paper Crafting a Unified Cross-Channel Customer Experience Prepared by Ari Banerjee Senior Analyst‚ Heavy Reading www.heavyreading.com on behalf of www.oracle.com February 2013 Impact of Fragmented Channel Experiences Businesses exist to serve customers and‚ ultimately‚ everything a business does is geared toward making money from customers in return for goods and services. Any business activity generates events that affect a customer’s experience of receiving and
Premium Customer service Service system Customer
Mathematical Modeling of Urban Population Changes Background of Issue The growth of population is the issue that caused widespread concern in the world now. As the world’s top 1 populous country‚ China’s population problem becoming more prominent. Because of the base of large population‚ although China has implemented the one-child policy to practice family planning‚ population is still increasing greatly. This huge population pressure has brought a series of problems on China’s social‚ political
Premium World population Overpopulation Population growth
Q#1: Enlist Unified Process best practice. 1. DEVELOP ITERATIVELY. 2. MANAGE REQUIREMENTS. 3. USE COMPONENT ARCHITECTURES. 4. MODEL VISUALLY 5. CONTINUOUSLY VERIFY QUALITY. 6. MANAGE CHANGE 7. TACKLE HIGH-RISK AND HIGH-VALUE ISSUES IN EARLY ITERATIONS 8. CONTINUOUSLY ENGAGE USERS FOR EVALUATION‚ FEEDBACK‚ AND REQUIREMENTS 9. BUILD A COHESIVE‚ CORE ARCHITECTURE IN EARLY ITERATIONS 10. CONTINUOUSLY VERIFY QUALITY; TEST EARLY‚ OFTEN‚ AND REALISTICALLY 11. APPLY USE CASES 12. MODEL SOFTWARE VISUALLY
Premium Management Project management Strategic management
What is language? As North Americans living in the early 21st century‚ we have been educated about language from the time we entered school. But much of what we learn about language in schools belongs more to a folk model than to an analytic model of language. Here are several pervasive aspects of our folk model of language. Language is a communication system. It is true that we use language to communicate with others. However‚ language is much more than a communication system. The most recent
Premium English language Linguistics Language
RSK4801 DEPARTMENT OF FINANCE‚ RISK MANAGEMENT AND BANKING OPERATIONAL RISK MANAGEMENT RSK4801 Topic 3: Operational Risk Management Modelling UNISA PO BOX 393‚ UNISA‚ 0003 Copyright © UNISA 2011 In terms of the Copyright Act 98 of 1978 no part of this material may be reproduced be stored in a retrieval system‚ be transmitted or used in any form or be published‚ redistributed or screened by any means (electronic‚ mechanical‚ photocopying‚ recording or otherwise) without the prior
Premium Risk management Operational risk Risk
intention of consumers. Unified Theory of Acceptance and Use of Technology (UTAUT) Technology Acceptance Model (TAM) argues that a person’s acceptance or adoption of a technology is influenced by attitude‚ perceived usefulness and perceived ease of use (Davis et al. as cited by Lim et al.‚ 2016). Theory of Reasoned Action (TRA)‚ on the other hand‚ emphasize the effect of attitude toward behavioral intention (Lim et al.‚ 2016). These are only two of the theories where the Unified Theory of Acceptance
Premium Marketing Customer service Brand
COMPARING TWO METHODOLOGIES SCRUM AND RATIONAL UNIFIED PROCESS September 2011 Features and attributes of SCRUM Methodology According to DeGrace (1990)‚ SCRUM as a project management methodology is among the famous techniques. It is viewed as an Agile technique with iterative project approach on activities. As a new methodological approach‚ it has more advantages compared to the old classic methodologies. As earlier mentioned‚ the methodology is iterating‚ where the production
Premium Management Psychology Sociology
Lab – Data Analysis and Data Modeling in Visio Overview In this lab‚ we will learn to draw with Microsoft Visio the ERD’s we created in class. Learning Objectives Upon completion of this learning unit you should be able to: ▪ Understand the concept of data modeling ▪ Develop business rules ▪ Develop and apply good data naming conventions ▪ Construct simple data models using Entity Relationship Diagrams (ERDs) ▪ Develop entity relationships and define
Premium Entity-relationship model
Expert Systems with Applications Expert Systems with Applications 32 (2007) 687–702 www.elsevier.com/locate/eswa Intelligent modeling of e-business maturity George Xirogiannis b a‚* ‚ Michael Glykas b a University of Piraeus‚ Department of Informatics‚ 80‚ Karaoli & Dimitriou St.‚ 185 34 Piraeus‚ Athens‚ Greece University of Aegean‚ Department of Financial and Management Engineering‚ 31‚ Fostini Street‚ 82 100 Chios‚ Greece Abstract E-business has a significant impact on managers and academics
Premium Strategic management Fuzzy logic
Digital Imaging‚ Animation‚ 3D Modeling The movie business has been profoundly affected by photo-realistic computer graphics effects. The movie Avatar presents a great example of the possibilities introduced by digital imaging. Humans enter a world called Pandora to scavenger for precious minerals at the cost of exterminating off the native bright blue colored humanoids. A persuasive world beyond what could ever be imaginable or re-produced in real life can be fully crafted for display on a screen
Premium Computer graphics