Question 1 : Develop a service blueprint of the “as is” process After the ticket update‚ there is a survey request (not on the blueprint! ! ) Question 2: Evaluate the performance of the service process in terms of value-creation for the company and for the customer. There are a number of activities that create value in this blueprint: The first contact with the customer is of great importance‚ thus ‘take call’ is one of them. Others are: The status reports that are passed on to the customer
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Unit 9 M1 Describe how the components of a balanced diet contribute to an individuals health at different stages. A balanced diet is food intake that includes all of the dietary needs of the organism in the correct proportions. In order to live a healthy lifestyle all individuals must have a balanced diet. A balanced diet is not about just eating fruit and vegetables‚ it is all based on eating the right adequate amount from the 5 food groups. Each food group has a purpose to the human body which
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EXEMPTIONS/AMENDMENTS IN/WITHDRAWAL OF EXISTING EXEMPTIONS Rate of service tax restored to 12% As per section 66‚ the charging section under earlier regime‚ rate of service tax was 12% of the value of taxable services. However‚ the rate of service tax was reduced to 10% vide Notification No. 8/2009 ST dated 24.02.2009. With effect from 01.04.2012‚ Notification No. 02/2012-ST dated 17.03.2012 rescinded the said notification and the rate of service tax was restored to 12% for the period between 01.04.2012 to
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analyse the Service Provider named‚ StarHub and its success towards providing good service and being popular among the Singapore Consumers. To identify the factors that contributed to the success of StarHub using swot analysis. Background StarHub Limited is telecommunication Service Company and is Singapore’s fully-integrated info communication Company. StarHub Limited also provides other communication services like Mobile Network Services‚ Digital Cable Services‚ and Internet service for both consumer
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Running head: WHAT IS HUMAN SERVICES? What is Human Services? Candice K. Holt BSHS/302 University of Phoenix August 24‚ 2009 The Goal of Human Services Human Services is the practice of assisting needy and less fortunate individuals with meeting their basic needs in life. “The Human Services profession is one which promotes improved service delivery systems by addressing not only the quality of direct services‚ but also by seeking to improve accessibility‚ accountability‚ and coordination
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Service Sector of Indian Economy contributes to around 55 percent of India’s GDP during 2006-07. This sector plays a leading role in the economy of India‚ and contributes to around 68.6 percent of the overall average growth in GDP between 2002-03 and 2006-07. There has been a 9.4 percent growth in the Indian economy during 2006-07 as against a rise of 9 percent in the same during 2006-06. During this growth in Indian economy‚ the service sector witnessed a rise of 11 percent in the year 2006-07
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Management control in Shared Service Centers - How to influence people in the striving towards organizational goals Authors: Emma Carlsson Ann Schurmann Avdelning‚ Institution Division‚ Department Ekonomiska institutionen 581 83 LINKÖPING Språk Language Svenska/Swedish X Engelska/English Rapporttyp Report category Licentiatavhandling Examensarbete C-uppsats X D-uppsats Övrig rapport ____ URL för elektronisk version http://www.ep.liu.se/exjobb/eki/2004/iep/015/ Titel Title Författare Author
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could worsen an individual’s health‚ such as drinking alcohol with certain medication such as antibiotics. It is important to offer advice and information to the individual when they make their choice with food they eat. Explain and give advice on a balanced diet and to be healthy‚ as eating too many fatty goods could cause gain of weight and possible health problems. By giving an individual two or more choices and giving more detail about the food they are being offered will help them
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The service industry forms a backbone of social and economic development of a region. It has emerged as the largest and fastest-growing sectors in the world economy‚ making higher contributions to the global output and employment. Its growth rate has been higher than that of agriculture and manufacturing sectors. It is a large and most dynamic part of the Indian economy both in terms of employment potential and contribution to national income. It covers a wide range of activities‚ such as trading
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Service Marketing 10MBAMM314 Syllabus Module I Introduction to services: What are services‚ Why service marketing‚ Difference in goods and service in marketing‚ Myths about services‚ Concept of service marketing triangle‚ Service marketing mix‚ GAP models of service quality Module II Consumer behaviour in services: Search‚ Experience and Credence property‚ Customer expectation of services‚ Two levels of expectation‚ Zone of tolerance‚ Factors influencing customer expectation of services Customer
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