THE IMPACT OF ORGANISED RETAILING ON THE UNORGANISED SECTOR IN INDIA 1 BY Mrs. Sara Asst.Professor Dept. Of Management Studies Vels University‚ Chennai & Dr.N.Panchanatham Professor & Head Dept. Of Business Administration Annamalai University Chidambaram
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Homework #2: Goods‚ Services‚ and Operations Management Written By: Tamara Ellis Prof. Samuel A. Garwon MGMT 480 – 002 March 6‚ 2013 1. Explain why a bank teller‚ nurse‚ or flight attendant must have service management skills. How do the required skills differ for someone working in a factory? What are the implications for hiring criteria and training? Service-providers need technical/operations skills plus human interaction and marketing skills. A bank teller‚ for example‚ must be able
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Exam cases: Kodak Virgin Australia Post Pre-seen exam information Semester 2 2012 Global Strategy and Leadership © CPA Australia Ltd 2012 Case Scenario 1 Kodak case facts Eastman Kodak Company (Kodak) was founded in the late 19th century by amateur photographer George Eastman in Rochester‚ New York. With the slogan ‘you press the button‚ we do the rest‚’ Kodak gave consumers the first simple camera in 1888‚ making a cumbersome and complicated process easy to use and readily
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United Cereal: Lora Brill’s Eurobrand Challenge Decision: Healthy Berry Crunch – new breakfast cereal French Subsidiary-> Launch United Cereal: Breakfast Cereal Pioneer: 2010: 100 BDay Originially: packaged cracked wheat‚ rolled wheats‚ malt flakes Diversified: snack foods‚ diary products‚ drinks‚ beverages‚ frozen foods‚ and baked goods. Business= 9 Billion (cereal =1/3 x 9 = 3 billion. UC’s Corporate Values‚ Policies‚ Practices.: Commitment‚ Diligence‚ Loyalty The UC Way – processes & Practices
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Service Encounter: A service encounter is defined as the period of time that a customer interacts with a service (Shostack‚ 1985). The definition of a service encounter is broad and includes a customer’s interaction with customer-contact employees‚ machines‚ automated systems‚ physical facilities‚ and any other service provider visible elements. It involves all the activities required to perform a service. Transactions: 1. Info 2. Parking 3. Booking 4. Entry 5. Waiting 6. Finding Seat
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and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial |United Biscuits
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ondon is the capital of the United Kingdom. It ranks as one of the world?s most historic cities‚ tracing its roots back nearly 2000 years. London has long been a great world port and trading center. The port of London consists of two huge docks and 43 miles of wharves along the Thames River. London also has a remarkable transportation system. Expressways‚ and underground and surface railways carry more than one million commuters between the outlying areas and central London each workday. More than
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Question One: Detail the methods and procedures that might be used by an organisation to communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends‚ fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers
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Operations Management History The Role of Services in an economy Operations Management: Set of activities that create value in the form of goods and services‚ Timeline of OM: Crafts Manufacturing Industrial Revolution (1770 England): • Invention of steam engines‚ replaced human power • Started with textile industry • Increased use of refined coal Division of Labor (1776‚ Adam Smith) Standardized parts (1800‚ Eli Whitney)‚ interchangable parts Steam Ships (1807) Telegrapgh (1844
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com/different-types-pricing-strategy-4688.html Different Types of Pricing Strategy Pricing is one of the four elements of the marketing mix‚ along with product‚ place and promotion. Pricing strategy is important for companies who wish to achieve success by finding the price point where they can maximize sales and profits. Companies may use a variety of pricing strategies‚ depending on their own unique marketing goals and objectives. Premium Pricing Premium pricing strategy establishes a price higher
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