1. Retail grocery stores ----Specialty retailer Industry 2. Commercial banking ----Commercial banks Industry 3. Pharmaceutical preparations ----Pharmaceuticals Industry 4. Commercial airline ----Aerospace and defense Industry 5. Computer software ----Network & other comm. Equip. Industry 6. IT service provider ----Internet services and retailing Industry 7. Liquor producer and distributor ----Beverages Industry
Premium Retailing Bank Supermarket
• Industries in the case can be organized into five groups consisting of A. Financial industry High receivables (loans) and payables (deposits‚ other loans)‚ little inventory Commercial banking (2) 2 has the highest receivables and payables (both note payable and account payable). It has no raw materials‚ work in progress and finished goods‚ which are characteristics for a bank. B. Retail industry Lots of inventory‚ low gross profit percentage Retail grocery stores(1) 1 has the lowest
Premium Generally Accepted Accounting Principles Balance sheet Service
Marketing Report May 2013 Claire Della Marta Identify Marketing Opportunities ------------------------------------------------- Table of Contents Introduction Background SWOT Analysis Strengths Weaknesses Opportunities Threats BCG & GE Model BCG Model & Analysis GE Model & Analysis S.M.A.R.T Specific Measurable Achievable Time Frame Strategies & Tactics Strategy 1 Tactic 1 Tactic 2 Tactic 3 Strategy 2 Tactic 1
Premium Marketing Strategic management Risk
CUSTOMER SATISFACTION 1.0 INTRODUCTION Customer satisfaction is a term that normally used in manufacturing‚ business and marketing industries. This measurement benchmark is important for recognizing the potentiality of product or services demand in meeting the customer expectation and requirement. As the economy is now gearing towards globalization‚ remain competitive in product quality‚ reliability‚ creativity‚ innovative‚ competitive price and excellent customer service is vital in order
Premium Marketing Customer Customer service
Introduction to customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS
Premium Customer relationship management Marketing Public relations
Customer Satisfaction & how can we measure it By: Omid Nasrollah Mazandarani BACKGROUND OF THE WRITER As a student of Masters of Business Administration specialization in general management with the background of Bachelor of Industrial engineering the writer has four years experiences in the automobile industry. These experiences and background help me to understand the role of customer satisfaction in terms of organization profitability. Abstract: This proposal examines customer
Premium Marketing Customer service Customer
Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
Premium Bank
EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
Premium Customer service Customer satisfaction Service system
between marketer and customer. So that this paper began to discuss these two situations follow by value and brand image. Finally‚ customer leaning will be analyzed to show why a customer can find the relevance‚ purpose and significance which even creator is not aware of. moreover‚ in order to prove the reliability of the article argument‚ this essay will investigate some academical literatures‚ which includes customer value‚ brand value‚ brand image and customers learning. Values "Marketers do their
Premium Brand Brand management
Outline the use of benzodiazepines and beta-blockers to treat stress These are biological forms of stress-management. These are direct forms of management‚ as the tablets are taken into the bloodstream and target neurotransmitters in the brain‚ affecting communication between neurons. They work by increasing the effect of GABAs which reduce reduces the effect of the neurons. It works by increasing the chloride ions into the neurons‚ making it harder for other neurotransmitters to activate these
Premium Psychology Benzodiazepine Selective serotonin reuptake inhibitor