CHAPTER ONE Introduction to Human Communication What will you learn? When you have read and thought about this chapter‚ you will be able to: 1. 2. 3. 4. 5. State reasons why the study of communication is essential. Define communication. Name the components of communication. Explain some principles of communication. Explain the ways in which intrapersonal‚ interpersonal‚ public‚ and mass communication differ from each other. 6. Define communication competence. 7. Name some of the tenets
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Professionalism In The Workplace Danielle Corulla MedSurg 145 8/5/2015 Cathy Westberry Professionalism in the workplace has many factors such as dress‚ conduct‚ how well you communicate with others‚ and your attitude. “The definition of professionalism indicates that each person perform their tasks with general earnest and honesty (Staffing‚ 2013).” “It refers to a person doing his/her job with sincerity‚ and maintaining professional etiquette and ethics in the workplace (Staffing‚ 2013)
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Unfortunately bullying in the workplace can happen and if it’s not dealt with in the right way it can lead to serious difficulties for everyone involved. What is bullying in the workplace? Bullying comes in a variety of shapes and forms‚ and may be carried out at various levels. Bullying could come from a manager‚ a supervisor‚ a co-worker or anyone else from around the organisation. Some examples of bullying in the workplace include: • insults‚ rudeness or intentional embarrassment • spreading
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“Communication is the imparting‚ conveying‚ or exchange of ideas‚ knowledge‚ information and the like by mean of mechanical or electronic speech‚ writing or signs.” (De Janasz 2006) This process is when we assign and convey a meaning to create a shared understanding message between the receipents. As I communicate with others in my personal life and business life I use the skills of listening‚ observing‚ speaking‚ questioning‚ and evaluating. Communication is a process that often breaks down
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Fineman Et al (2010) defined emotions in the workplace as an external presentation of our personal experiences‚ meaning feelings are internal but emotions on the other side‚ can be intentionally influenced. Service organisations‚ even more than ordinary organisation‚ have to deal with a great deal of communication‚ with customers‚ suppliers and staff. For a long time ‚ communication was seen as mainly verbal but an undeniable amount relied in non-verbal and this is the product of emotions. To understand
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delegating to my employees. Other incidents include projects not completed to my satisfaction and then I end up having to spend my time getting them to my standard. I would think these instances could be minimised with more planning‚ better communication of goals and desirable outcomes and more reporting when delegating projects and tasks. As mentioned before I believe an empowered employee is a stronger employee and will handle upcoming change and other stressful events in a more productive
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Communication What is communication? • Latin roots The verb ’to communicate’ means ’to share’‚ ’to make common’. • Communication definition ’The process of people sharing thoughts‚ ideas and feelings with each other in commonly understandable ways’( Hargie 2010 cited by Hamilton 2008). • Interpersonal communication ’The process by which information‚ meanings and feelings are shared by persons through the exchange of verbal and nonverbal messages’ (Hargie 2010 cited by Brooks
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Communication is when two or more people exchange information. Good communication skills is essential in a work setting because it’s vital for the development of positive relationships with people using the services provided‚ and also for their families and friends‚ so that they can understand and meet their needs. Communication is also crucial to develop positive relationships with work colleagues and other professionals‚ as well as to share information with those using the services‚ by providing
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particularly insidious form of counter productive workplace behaviour that results in significant costs to both organizations and targets (Patricia et al.‚ 2007). Also work place bullying is a destructive or unintentional‚ general or specific‚ verbal or non verbal. It is harmful because it demoralizes people. Its impact leaves employees (who experienced of being bullied) feeling hurt‚ humiliated‚ belittled or shamed and atmosphere which the workplace damage and in need of rebuilding. Definition
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Workplace Violence 1. What is workplace violence?! It is the violence or the threat of violence against workers. It can occur at or outside the workplace and can range from threats and verbal abuse to physical assaults and homicide‚ one of the leading causes of job-related deaths. Workplace violence is a growing concern for employers and employees alike. According to the Occupational Safety and Health Administration (OSHA)‚ roughly 20‚000 assaults and 792 homicides occurred at workplaces throughout
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