Communication
Communication
What is communication?
•
Latin roots
The verb 'to communicate' means 'to share', 'to make common'.
•
Communication definition
'The process of people sharing thoughts, ideas and feelings with each other in commonly understandable ways'( Hargie 2010 cited by Hamilton 2008).
•
Interpersonal communication
'The process by which information, meanings and feelings are shared by persons through the exchange of verbal and nonverbal messages' (Hargie 2010 cited by
Brooks and Heath 1993).
What is communication?
A MODEL OF INTERPERSONAL COMMUNICATION
After: DEVITO J. 2001 The Interpersonal Communication Book 9th Edition, New York, Longman, page 10
What is communication?
Components of the communicative process
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• Source-receiver
Each person formulates and sends messages (source function) and perceives and comprehends messages (receiver function).
•
• Encoding-Decoding
Encoding refers to the act of producing message-for example, speaking or writing. Decoding refers to the act of understanding messages-for example, listening or reading. Thus, speakers and writers are called encoders and listeners and readers decoders.
•
• Competence
Competence includes knowing how to adjust your communication according to the context of the interaction, the person with whom you are interacting. People with high interpersonal competence seem to know what to say and how and when to say it.
•
• Messages
Messages-signals may be auditory (hearing), visual (seeing), tactile (touching), olfactory (smelling), gustatory (tasting), or any combination.
• Feedback messages
Messages sent back to the speaker concerning reactions to what is said. Feedback tells the speaker what effect he or she is having on listeners. The speaker may adjust, modify, strengthen or change the content or form of the message. Feedback may come from yourself (self-feedback – you hear what you say) and from others. • Feedforward Messages
What is communication?
•
Latin roots
The verb 'to communicate' means 'to share', 'to make common'.
•
Communication definition
'The process of people sharing thoughts, ideas and feelings with each other in commonly understandable ways'( Hargie 2010 cited by Hamilton 2008).
•
Interpersonal communication
'The process by which information, meanings and feelings are shared by persons through the exchange of verbal and nonverbal messages' (Hargie 2010 cited by
Brooks and Heath 1993).
What is communication?
A MODEL OF INTERPERSONAL COMMUNICATION
After: DEVITO J. 2001 The Interpersonal Communication Book 9th Edition, New York, Longman, page 10
What is communication?
Components of the communicative process
•
• Source-receiver
Each person formulates and sends messages (source function) and perceives and comprehends messages (receiver function).
•
• Encoding-Decoding
Encoding refers to the act of producing message-for example, speaking or writing. Decoding refers to the act of understanding messages-for example, listening or reading. Thus, speakers and writers are called encoders and listeners and readers decoders.
•
• Competence
Competence includes knowing how to adjust your communication according to the context of the interaction, the person with whom you are interacting. People with high interpersonal competence seem to know what to say and how and when to say it.
•
• Messages
Messages-signals may be auditory (hearing), visual (seeing), tactile (touching), olfactory (smelling), gustatory (tasting), or any combination.
• Feedback messages
Messages sent back to the speaker concerning reactions to what is said. Feedback tells the speaker what effect he or she is having on listeners. The speaker may adjust, modify, strengthen or change the content or form of the message. Feedback may come from yourself (self-feedback – you hear what you say) and from others. • Feedforward Messages